At a Glance
- Tasks: Ensure guest security and satisfaction during night shifts at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy competitive pay, free meals, discounts, and 29 days holiday plus your birthday.
- Other info: Opportunities for career progression and personal development await you!
- Why this job: Be part of a friendly team and develop your hospitality skills in a dynamic environment.
- Qualifications: Customer care experience and excellent communication skills are essential.
The predicted salary is between 12.75 - 12.75 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Everglades Hotel. Under the leadership of our Inspiring General Manager Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
Hours are from 11pm-7am, including weekends. The rate of pay for this casual position ranges from £9.55 - £12.75ph depending on age. The company reserves the right to apply enhanced short-listing criteria. Hastings Hotels is an Equal Opportunities Employer.
About You
We would love you to have a passion and commitment to excellent guest service.
About The Role
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To provide a guest car parking valet service.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Required Criteria
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Good attention to detail.
- Smart well groomed appearance.
- Customer care experience.
- Excellent communication skills.
Desired Criteria
- Educated to GCSE Standard or the equivalent including English and Maths.
- Previous experience of working nights.
- Driving licence with no penalty points.
Skills Needed
- Ability to Identify and Anticipate needs.
- Hospitality.
- Exceptional Customer Service Skills.
- Local Knowledge Skills.
- Fault Reporting/Troubleshooting.
- Exceeding Customer Expectations.
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
Salary: £9.55 - £12.75 per hour.
Night Porter in Londonderry County Borough employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are at the forefront. As a Night Porter at the prestigious Grand Central Hotel, you will enjoy competitive benefits such as free meals, employee discounts, and 29 days of holiday plus your birthday, all while working in a vibrant environment that fosters personal and professional growth. Join us to be part of a family-owned luxury hotel group that values its people and provides opportunities for meaningful career progression in the heart of Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Londonderry County Borough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Porter in Londonderry County Borough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
