At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Flexible working hours with a supportive and friendly team environment.
- Why this job: Be part of a passionate team delivering 5-star service and making a real impact.
- Qualifications: Previous hospitality management experience and a passion for customer care.
The predicted salary is between 30000 - 30000 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Duty Manager at the exclusive Everglades Hotel.
Under the inspiring leadership of our General Manager Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate will have worked in a busy hotel environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Duty Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Hours vary to cover breakfast, lunch, dinner and evening functions. The salary for this full-time position is £30,000 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role
- To ensure you and the staff provide an outstanding professional service to our guests and provide an excellent guest experience which will increase our reputation and ensure maximum profit contribution to the hotel.
- To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
- To ensure staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
- To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure you and your team are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- Ensure you and the team take responsibility for the security of the Hotel and relevant storage areas.
- To ensure areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
- To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To assist with the recruitment, selection and utilisation of operational staff to achieve the optimum use of staff resource in line with business peaks and troughs.
- To ensure the Hotels compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by Senior Management.
About You
We would love you to be a passionate and motivating leader with previous Hospitality Management experience:
- Educated to GCSE Standard or the equivalent including English and Maths.
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Exceptional attention to detail.
- Smart well groomed appearance.
- Customer care experience.
- Excellent communication, numeracy and IT skills.
- Previous management experience.
Skills Needed
- Business Forecasting
- Customer Service
- Telephony
- Operations Management
- Alice
- Hospitality
- Supervisory Skills
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary: £30,000.00 per year.
Duty Manager in Londonderry County Borough employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive and collaborative work environment at the luxurious Everglades Hotel in Northern Ireland. With a commitment to quality service, employees benefit from comprehensive training, career progression opportunities, and a range of perks including free meals, generous holiday allowances, and employee discounts, all while being part of a family-owned business that values each team member's contribution to creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Londonderry County Borough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Londonderry County Borough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
