At a Glance
- Tasks: Join our Events Team to coordinate amazing weddings and conferences at a luxury hotel.
- Company: Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: 100% in-person role with flexible hours and a dynamic work environment.
- Why this job: Be part of a friendly team and create unforgettable experiences for guests.
- Qualifications: Sales or marketing experience and excellent communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Events Team at the outstanding Stormont Hotel Belfast. Our four-star Hotel is located just minutes away from Belfast City Centre, adjacent to the Stormont Estate, and is an ideal location for weddings, conferences, and events, alongside its outstanding reputation for professionalism and hospitality.
The successful candidate can expect to work primarily Monday to Friday (35 hours per week excluding breaks), with a degree of flexibility for occasional evenings and weekend work depending on the needs of the business, and to support the variety of events and functions offered to our guests. Please note this role is 100% in-person/office based. The salary for this full-time position is up to £25,000 per annum, depending on experience.
We offer a range of benefits including free staff meals, free car parking, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role
- To assist with the smooth running of the Events department for the greatest enjoyment of guests and maximum profit contribution to the hotel.
- To ensure the efficient operation of selling conference and event bookings and the delivery of Hastings service standards.
- To communicate to relevant managers and departments the full details of business on the books and all client requirements.
- To keep the Food and Beverage Teams updated on a daily basis of any amendments or new bookings.
- To liaise with customers face-to-face, via email, telephone, and through website enquiries providing an exceptional standard of service.
- Contributing to achieving the overall sales targets / budgets set by senior management via cold calling, warm calling, client site inspections, upselling, and increasing revenue streams where possible.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To assist in creating reports for Business Development Meetings and have a sound knowledge of business on the books.
- To keep abreast with current trends in the conference/banqueting/events sector.
- To maintain effective communication and relationships with other hotel departments, suppliers, and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Previous Sales and/or Marketing experience in a customer-facing environment
- Excellent communication, numeracy and IT skills
- Ability to deliver an exceptional standard of customer service
- A professional appearance
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
Desired Criteria
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or Business and Marketing
- Previous hospitality experience, preferably in Hotels
Skills Needed
- Account Management
- Microsoft Office Suite
- Exceptional Customer Service Skills
- Client Relationship Management
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary: Up to £25,000.00 per year
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Events Co-ordinator in Lisburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Sales & Events Co-ordinator in Lisburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
