At a Glance
- Tasks: Serve and assist guests at events, ensuring top-notch service and satisfaction.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: GCSEs in English and Maths, good communication skills, and a professional appearance.
The predicted salary is between 25000 - 28000 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel. Under the inspiring leadership of our Conference & Banqueting Manager, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary to cover breakfast, lunch, dinner and evening functions. The Salary for this full-time position is £23,478.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role
- To serve and assist guests within the function/meetings area.
- To provide the highest standards of service to guests, ensuring all guests' needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
- To set up function and meeting rooms in accordance with guest requirements.
- To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- To ensure that any complaints and difficulties are dealt with courteously and in an efficient manner and reporting them to the Supervisor/Manager on duty.
- Any other duties as required by management.
About You
- We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.
Required Criteria
- Right to Work in the United Kingdom.
- Good Command of English Language.
- Must be educated to GCSE level or the equivalent with Grades A-C in English and Maths.
- Must have good communication skills.
- Must have a professional appearance.
Desired Criteria
- Previous experience in a similar position.
Skills Needed
- Hospitality.
- Food Service Skills.
- Banqueting Skills.
- Exceptional Customer Service Skills.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation, Paid time off, Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health & Wellbeing app.
- Long service awards.
- Staff celebration events.
- Company employee App.
Conference & Banqueting Steward in Lisburn employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the growth and well-being of its employees, offering a supportive work culture within the luxurious setting of the Europa Hotel in Northern Ireland. With a commitment to professional development, extensive benefits including free meals, employee discounts, and generous holiday allowances, we ensure our team members feel valued and empowered to deliver outstanding service. Join us to be part of a family-owned business where your contributions are recognised and rewarded, and where you can truly develop your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Banqueting Steward in Lisburn
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Conference & Banqueting Steward in Lisburn
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
