Housekeeping at Culloden

JOIN A LEGACY OF HOSPITALITY Welcome to Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland including 893 bedrooms, 21 quality apartments, 1 luxury lodge, a standalone gastropub, and a luxurious spa. For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. But its not just about the products; its our people who bring the Hastings experience to life. With personalities, attention to detail, and a desire to grow, our staff are at the core of what makes us stand out in a crowded marketplace. If this sounds like you, we have exciting opportunities available within our Housekeeping Team at the 5-Star Culloden Estate & Spa. Roles include: Room Attendant: Ensuring our guest rooms are presented to the highest standard. Public Areas Attendant: Keeping our hotel spotless and welcoming for our guests everyday. Laundry Room Attendant (full-time): Working behind the scenes to keep our supplies crisp and clean. For full-time roles you can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. For casual positions you will be offered a variety of shifts, successful candidates must therefore have a flexible approach and be able to work on a rota basis. The rate of pay for casual work is £9.55 to £12.75 per hour depending on your age. We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification we can help you attain those and offer an extensive range of learning and development opportunities. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. In addition to a competitive rate of pay, Hastings Hotels offer a range of benefits including: Complimentary meals when on duty. An exclusive, preferential room rate across our entire portfolio of hotels. 20% Discount on food at our restaurants. Retail discounts and perks. Free parking at selected sites. 29 days holiday increasing with service, plus your birthday. Access to an extensive health and wellbeing programme. The company reserves the right to apply enhanced short-listing criteria. To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer. About The Role To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests. Duties will vary depending on the role but could include: Cleaning and servicing bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning all in-room facilities, and stripping and making beds. Providing a laundry and dry cleaning service for the greatest enjoyment of the guests and maximum resource efficiency for the hotel. To receive, sort, and process hotel linen in accordance with Hastings standards, ensuring finished items are correctly stored and accurate records maintained. To check items for damage and take appropriate action to ensure they are not returned to stock in a damaged state. To process guest laundry and dry cleaning to high standards, ensuring items are accurately labelled and returned to the correct bedroom. To provide a Turn-Down Service for guests, preparing rooms for evening rest and providing finishing touches to the Hastings Standard. To ensure all equipment and materials are used in the correct manner and any problems are reported immediately. To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests. Greeting guests and responding to their queries. To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty. To comply with all health, safety and hygiene policies and procedures. Any other duties as required by management. About You We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training. Required Criteria Right to Work in the United Kingdom Excellent attention to detail Ability to work well independently and as part of a team Ability to deliver an exceptional standard of customer service Desired Criteria Educated to GCSE standard or the equivalent with grades A-C in English and Maths. Previous professional cleaning or hospitality experience Skills Needed Exceptional Customer Service Skills, Cleaning Skills, Teamwork About The Company For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our properties boast exceptional interior design and are meticulously maintained, while we source local food and drink to provide our guests with an unparalleled dining experience. At Hastings Hotels, we understand that our guests remember the small details, such an open fire in the front hall, supremely comfortable beds, and fabulous breakfast. Thats why we place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the Group. We believe that the right behaviours and attitudes are more critical than every last qualification, and we can help you attain that. Were committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey. Company Culture At Hastings Hotels, we know that great hospitality starts with great people. We have been proud to operate as a business grounded in care, respect, and opportunity, where every team member is valued, supported, and celebrated for who they are and what they contribute. To support your employee journey and your skills development, we provide comprehensive on-the-job training and personalised career development programs, ensuring a fulfilling career with us. This commitment to diversity and inclusion has been recognised by the Equality Commission for Northern Ireland (ECNI), and we are proud to be recognised as one of Northern Irelands top employers. From physical and mental wellbeing to learning, inclusion, and personal growth, our people are at the heart of everything we do. Company Benefits We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App Salary Up to £23,478.00 per year Skills: Exceptional Customer Serv Cleaning Skills Teamwork Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Competitive salary Preferential room rates ADZN1_NI41bf1e1f-b16b-4260-a40a-17c77a06fd15