At a Glance
- Tasks: Deliver luxurious spa treatments and ensure guests have an unforgettable experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, and career progression opportunities.
- Other info: Flexible hours with a competitive pay rate and a supportive company culture.
- Why this job: Be part of a friendly team and develop your skills in a vibrant hospitality environment.
- Qualifications: NVQ Level 3 in Beauty Therapy and excellent customer service skills required.
The predicted salary is between 12.25 - 12.25 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Spa & Health Club Team at the exclusive Culloden Estate & Spa. Under the leadership of our Spa Manager, Niamh Rice, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate must be flexible to cover the variety of appointments offered to our clients and guests. Applications are particularly welcome from those with availability on weekends.
The rate of pay for this casual position is £9 to £12.25 per hour depending on your age. This is expected to increase in April 2026. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development.
About The Role:
- To be responsible for carrying out Spa treatments for the greatest enjoyment of guests and maximum profit contribution to the hotel.
- To deliver treatments to required standards, maintaining the dignity of guests at all times.
- To provide the highest standard of service to guests, ensuring the expectations of a 5-star Hotel are met.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To maintain the presentation of the treatment and preparation rooms in accordance with Hastings standards.
- To work effectively with colleagues to ensure harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety and hygiene policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- Any other duties as required by management.
Required Criteria:
- Right to Work in the United Kingdom
- NVQ Level 3 in Beauty Therapy
- Excellent attention to detail
- Good communication and numeracy skills
- A professional appearance
- Ability to deliver an exceptional standard of customer service
Desired Criteria:
- Previous experience gained in a similar position
- Educated to GCSE standard or the equivalent with grades A-C in English and Maths
Skills Needed:
- Establishing Rapport With Clients
- Hospitality
- Exceptional Customer Service Skills
Company Culture:
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
Company Benefits:
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary: £9.55 - £12.75 per hour
Spa Therapist in Holywood employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. As a Spa Therapist at the prestigious Culloden Estate & Spa, you will enjoy competitive pay, generous benefits including free meals and employee discounts, and ample opportunities for career progression in a family-owned luxury hotel group renowned for its commitment to quality and service.
