At a Glance
- Tasks: Provide exceptional concierge service and assist guests with their needs.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, and career progression opportunities.
- Other info: Flexible shifts available, including evenings and weekends.
- Why this job: Be part of a friendly team and make memorable experiences for guests.
- Qualifications: Must have excellent communication skills and a passion for hospitality.
The predicted salary is between 12.75 - 12.75 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive Culloden Estate and Spa. Under the inspiring leadership of our Head Concierge, Jonathan Wade, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to be offered a variety of shifts on a flexible basis including evenings and weekends. The rate of pay for this position is £9.55 - £12.75 per hour, depending on your age. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development.
About The Role
- To be responsible for providing a professional concierge service for the greatest enjoyment of our guests.
- To welcome guests to the hotel, directing and assisting them as required.
- To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required.
- To provide guests with maps, brochures and other literature, relevant to the area.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage with care and to the appropriate destination.
- To provide a guest car parking service.
- To assist guests with any reasonable request for hotel services.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
- To comply with all health, safety and hygiene policies and procedures.
- To respond to guest complaints courteously and efficiently, finding the appropriate solution or escalating to the management team when required.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Full clean driving licence with no penalty points.
- Must have excellent attention to detail
- Work well under pressure and be a team player
- Excellent communication skills
- A professional appearance
- A passion for tourism and hospitality
Desired Criteria
- Previous hospitality experience
- Knowledge of Tourist destinations in the local area and across Northern Ireland
Skills Needed
- Hospitality
- Exceptional Customer Service Skills
- Local Knowledge Skills
Company Culture
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Family and friends rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Concierge TLNT1_NI in Holywood employer: Hastings Hotels Group
Hastings Hotels is a family-owned luxury hotel group in Northern Ireland that prioritises its people, fostering a supportive and collaborative work environment. As part of our Concierge Team at the prestigious Culloden Estate and Spa, you will enjoy flexible shifts, competitive pay, and a range of benefits including free meals, employee discounts, and ample opportunities for career progression. Join us to develop your skills in hospitality while being part of a team that values quality service and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge TLNT1_NI in Holywood
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge TLNT1_NI in Holywood
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
