Concierge in Holywood

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Concierge Team at the exclusive Culloden Estate and Spa.

Under the inspiring leadership of our Head Concierge, Jonathan Wade, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to be offered a variety of shifts on a flexible basis including evenings and weekends. The rate of pay for this position is £9.55 - £12.75 per hour, depending on your age. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development.

About The Role

• To be responsible for providing a professional concierge service for the greatest enjoyment of our guests.
• To welcome guests to the hotel, directing and assisting them as required.
• To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required.
• To provide guests with maps, brochures and other literature, relevant to the area.
• To be aware of all hotel services and be proactive in the sale of these to guests.
• To ensure you handle, store and deliver guest luggage with care and to the appropriate destination.
• To provide a guest car parking service.
• To assist guests with any reasonable request for hotel services.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
• To comply with all health, safety and hygiene policies and procedures.
• To respond to guest complaints courteously and efficiently, finding the appropriate solution or escalating to the management team when required.
• Any other duties as required by management.

Required Criteria

• Right to Work in the United Kingdom
• Full clean driving licence with no penalty points.
• Must have excellent attention to detail.
• Work well under pressure and be a team player.
• Excellent communication skills.
• A professional appearance.
• A passion for tourism and hospitality.

Desired Criteria

• Previous hospitality experience.
• Knowledge of tourist destinations in the local area and across Northern Ireland.

Skills Needed

• Hospitality
• Exceptional Customer Service Skills
• Local Knowledge Skills

Company Culture

Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.

We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...

Company Benefits

• Free staff meals
• Cash and credit card tips
• Employee discounts
• 29 days holiday plus your birthday
• Opportunities for career progression and development
• Vacation
• Paid time off
• Retirement plan and/or pension
• Employee development programs
• Competitive salary
• Preferential room rates
• Discount on meals purchased
• Discount on spa treatments or products
• Free meals during shifts
• Free parking or discounted parking
• Employee Assistance Scheme
• Wellbeing Scheme
• Employee Recognition Scheme
• On the job learning
• Access to Health & Wellbeing app
• Long service awards
• Staff celebration events
• Company employee App

Salary: £9.55 - £12.75 per hour