At a Glance
- Tasks: Lead a vibrant team in delivering exceptional bar service at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday off, and career growth opportunities.
- Other info: Flexible shifts with a supportive team culture focused on your development.
- Why this job: Be part of creating unforgettable experiences for guests in a stunning environment.
- Qualifications: Experience in hospitality and a passion for delivering top-notch customer service.
The predicted salary is between 26390 - 26390 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Beverage Supervisor at the exclusive Culloden Estate & Spa.
Supported by our Beverage Manager, you will provide leadership to our team, ensuring the smooth day-to-day running of our busy Lough Bar. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy hospitality environment and be able to provide an exceptional standard of service. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven. As a Supervisor you will have a flexible approach as working patterns will include days, evenings, and weekends as required. This full-time position offers a salary of up to £26,390 per annum.
In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday off, and opportunities for career progression and development.
About The Role
- To be responsible for the presentation of the Lough Bar and the service of food and beverage for the greatest enjoyment of our guests.
- To take responsibility for the effective supervision of the team, to ensure an efficient operation and the delivery of Hastings product and service standards.
- To support other outlets within the Culloden Estate as and when required.
- To ensure bar stocks are fully maintained and that goods and products are properly displayed to a high standard.
- To prepare and dispense drinks as requested by guests, maintaining high standards of presentation.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution or escalate, if required, to the management team in a timely manner.
- To ensure that the bar, guest areas and equipment are maintained in accordance with Hastings standards.
- To receive payments for sales and record drinks and goods sold to guests in accordance with operating procedures.
- To use equipment and bar pumps efficiently, maintaining proper measures and ensuring minimum wastage.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To ensure company policies relating to cash handling, stock control and stock ordering are maintained and monitored, taking appropriate action to resolve problems.
- To ensure the team receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by Management.
Required Criteria
- Right to Work in the United Kingdom
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
- Previous experience in a food and beverage role.
- A professional appearance.
- Ability to deliver an exceptional standard of customer service.
- Excellent attention to detail.
- Ability to lead and motivate a team to achieve success.
Desired Criteria
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards.
- Previous supervisory experience gained in a high-quality establishment.
Skills Needed
- Bar Service
- Food Service Skills
- Exceptional Customer Service Skills
- Supervisory Skills
Company Culture
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
Salary
£26,390.00 per year
Bar Supervisor in Holywood employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and personal pride in delivering luxury service are highly valued. Located at the prestigious Culloden Estate & Spa, employees benefit from competitive salaries, extensive learning opportunities, and a range of perks including free meals, generous holiday allowances, and career progression pathways, making it an ideal place for those seeking meaningful and rewarding employment in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Bar Supervisor in Holywood
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bar Supervisor in Holywood
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
