At a Glance
- Tasks: Lead and inspire the housekeeping team to deliver 5-star luxury service.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Flexible working hours with opportunities for personal and professional development.
- Why this job: Make a real impact on guest experiences in a dynamic hotel environment.
- Qualifications: Previous management and housekeeping experience required; strong leadership skills essential.
The predicted salary is between 30000 - 32450 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Executive Head Housekeeper at the exclusive Everglades Hotel.
Supported by our inspiring General Manager, Sam Denning, you will provide leadership to our Housekeeping Team, ensuring the smooth day-to-day management of our busy hotel housekeeping department. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy housekeeping environment and be able to lead, motivate and support your team members to achieve success.
You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Executive Head Housekeeper you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Hours vary, but typical shift patterns include 6am to 2pm, 7am to 3pm and 8am to 4pm, with later hours at the weekend. The salary for this full-time position is £30,000.00 per annum based on experience.
In addition to a competitive salary, aligned to your experience, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role
- To manage and motivate employees through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to the financial performance of the housekeeping function, ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.
- To ensure Hastings quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
- To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.
- To ensure the security of guest bedrooms and storage areas is maintained at all times.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.
- To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
- To ensure the hotel's compliance with relevant legislation.
- To carry out Duty Manager duties as required.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Previous management experience in a similar role
- Housekeeping experience
- Experience of Managing a team
- Experience in preparing rosters, wage forecasting, budgeting and cost control procedures
Desired Criteria
- Previous housekeeping experience in a hospitality/hotel environment
Skills Needed
- Hospitality
- Cleaning Skills
- Supervisory Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary: £30,000.00 per year
Executive Head Housekeeper employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are at the forefront. As a Night Porter at the prestigious Grand Central Hotel, you will enjoy competitive benefits such as free meals, employee discounts, and 29 days of holiday plus your birthday, all while working in a vibrant environment that fosters personal and professional growth. Join us to be part of a family-owned luxury hotel group that values its people and provides opportunities for meaningful career progression in the heart of Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Executive Head Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
