At a Glance
- Tasks: Lead a vibrant events team, ensuring exceptional service at weddings and conferences.
- Company: Join Hastings Hotels, a family-owned business with a rich hospitality legacy.
- Benefits: Enjoy free meals, discounts, 29 days holiday, and career development opportunities.
- Other info: Flexible shifts and a supportive environment for personal growth.
- Why this job: Be part of a dynamic team creating memorable experiences for guests.
- Qualifications: Previous hospitality experience and a passion for customer service required.
The predicted salary is between 24570 - 24570 £ per year.
Join a Legacy of Hospitality at Hastings Hotels, a family-owned business that owns and operates six hotels in Northern Ireland. For more than 60 years, we have built a reputation for placing quality at the heart of everything we do. Our staff are at the core of what makes us stand out in a crowded marketplace.
If this sounds like you, we welcome you to apply for the position of Events Team Leader at the five-star Culloden Estate & Spa. Supported by our Events Operations Manager, you will help to lead our busy team during a variety of events and functions offered to our guests such as weddings, business conferences, and private gatherings, delivering an exceptional standard of service.
You can expect to be offered a variety of shifts including evenings and weekends, which may include later hours for events such as weddings. Some typical shifts include 6pm-2am, 10am-6pm, and 2pm-10pm. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven. The rate of pay for this full-time position is £24,570 per annum, paid weekly.
We place a great emphasis on recruitment, induction, and integrating our staff into their department, hotel, and the wider Group. We believe that the right behaviours and attitudes are more critical than every last qualification. We can help you attain those and offer an extensive range of learning and development opportunities. We're committed to working with you to help develop your career with us, and we promise to do everything we can to support you on that journey.
In addition to a competitive salary, Hastings Hotels offer a range of benefits including:
- Complimentary meals when on duty.
- An exclusive, preferential room rate across our entire portfolio of hotels.
- 20% Discount on food at our restaurants.
- Retail discounts and perks.
- Free parking at selected sites.
- 29 days holiday increasing with service, plus your birthday.
- Access to an extensive health and wellbeing programme.
About The Role:
- To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant.
- To support with the effective supervision of the events team, ensuring an efficient operation and delivery of events to Hastings service standards and guest expectations.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented.
- To assist in ensuring the team receive appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers.
- To ensure both you and the team are knowledgeable about the facilities and services within the hotel.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure the security of the premises and storage areas is maintained at all times.
- To ensure the fixtures and equipment are properly maintained and presented to Hastings standards.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To ensure the hotel's compliance with all matters relating to licensing laws and relevant legislation.
- Any other duties as required by Management.
Required Criteria:
- Right to Work in the United Kingdom.
- Educated to Level 2 (GCSE) or the equivalent with grades A-C in English and Mathematics.
- Previous hospitality experience.
- A professional appearance.
- Ability to deliver an exceptional standard of customer service.
- Excellent attention to detail.
- Ability to lead and motivate a team to achieve success.
Desired Criteria:
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards.
- Previous supervisory experience gained in a high-quality establishment.
Skills Needed:
- Hospitality
- Bar Skills
- Food Service Skills
- Exceptional Customer Service Skills
- Teamwork
Company Culture:
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits:
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
Salary: Up to £24,570.00 per year.
Events Team Leader employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are at the forefront. As a Night Porter at the prestigious Grand Central Hotel, you will enjoy competitive benefits such as free meals, employee discounts, and 29 days of holiday plus your birthday, all while working in a vibrant environment that fosters personal and professional growth. Join us to be part of a family-owned luxury hotel group that values its people and provides opportunities for meaningful career progression in the heart of Northern Ireland.
StudySmarter Expert Advice🤫
We think this is how you could land Events Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group
Don't be shy about reaching out to Hastings Hotels Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Events Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
