At a Glance
- Tasks: Lead a dynamic team to create unforgettable guest experiences in a luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Flexible working hours with a supportive and friendly team environment.
- Why this job: Be part of a passionate team delivering 5-star service and making a real impact.
- Qualifications: Previous hospitality management experience and a passion for customer care.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Duty Manager at the exclusive Everglades Hotel.
Under the inspiring leadership of our General Manager Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate will have worked in a busy hotel environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Duty Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Hours vary to cover breakfast, lunch, dinner and evening functions. The salary for this full-time position is £30,000 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role
- To ensure you and the staff provide an outstanding professional service to our guests and provide an excellent guest experience which will increase our reputation and ensure maximum profit contribution to the hotel.
- To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
- To ensure staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
- To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure you and your team are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- Ensure you and the team take responsibility for the security of the Hotel and relevant storage areas.
- To ensure areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
- To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To assist with the recruitment, selection and utilisation of operational staff to achieve the optimum use of staff resource in line with business peaks and troughs.
- To ensure the Hotels compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by Senior Management.
About You
We would love you to be a passionate and motivating leader with previous Hospitality Management experience:
- Educated to GCSE Standard or the equivalent including English and Maths.
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Exceptional attention to detail.
- Smart well groomed appearance.
- Customer care experience.
- Excellent communication, numeracy and IT skills.
- Previous management experience.
Skills Needed
- Business Forecasting
- Customer Service
- Telephony
- Operations Management
- Alice
- Hospitality
- Supervisory Skills
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary: £30,000.00 per year.
Duty Manager employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are at the forefront. As a Night Porter at the prestigious Grand Central Hotel, you will enjoy competitive benefits such as free meals, employee discounts, and 29 days of holiday plus your birthday, all while working in a vibrant environment that fosters personal and professional growth. Join us to be part of a family-owned luxury hotel group that values its people and provides opportunities for meaningful career progression in the heart of Northern Ireland.
