At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/out experience at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Work in a supportive atmosphere with a focus on personal development and quality service.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Good communication skills and a positive attitude; previous reception experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Everglades Hotel.
Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm. The salary for this exciting position is £24,570.00 per annum. We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role
- To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers.
- To assist guests with any reasonable request for hotel services.
- Respond to complaints and find the appropriate solution.
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs.
- To ensure the security of reception and storage areas is maintained always.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management.
About You
- We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
- Good communication, numeracy and IT skills.
- Customer care experience.
- Smart well-groomed appearance.
- Excellent attention to detail.
- Work well under pressure and be a team player.
- A right to work within the United Kingdom.
- Educated to GCSE Standard or the equivalent including English and Maths is desirable.
Skills Needed
- Exceptional Customer Service Skills.
- Reception skills.
- Reservation skills.
- Local Knowledge Skills.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation, Paid time off, Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health.
Front Office Receptionist TLNT1_NI in Derry employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. Located in Northern Ireland, our luxury hotel group provides numerous benefits including free meals, generous holiday allowances, and opportunities for career progression, making it an ideal place for those seeking a rewarding career in hospitality.
