Duty Manager TLNT1_NI in Derry

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Duty Manager at the exclusive Everglades Hotel.

Under the inspiring leadership of our General Manager Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate will have worked in a busy hotel environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Duty Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Hours vary to cover breakfast, lunch, dinner and evening functions. The salary for this full-time position is £30,000 per annum.

We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

About The Role

• To ensure you and the staff provide an outstanding professional service to our guests and provide an excellent guest experience which will increase our reputation and ensure maximum profit contribution to the hotel.
• To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
• To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
• To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
• To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
• To ensure staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
• To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
• To ensure you and your team are aware of all hotel services and are proactive in the sale of these to guests.
• To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
• To ensure you and the team assist guests with any reasonable request for hotel services.
• To ensure you and the team respond to complaints and find the appropriate solution.
• Ensure you and the team take responsibility for the security of the Hotel and relevant storage areas.
• To ensure areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
• To ensure company policies relating to stock management and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• To assist with the recruitment, selection and utilisation of operational staff to achieve the optimum use of staff resource in line with business peaks and troughs.
• To ensure the Hotels compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
• Any other duties as required by Senior Management.

About You

We would love you to be a passionate and motivating leader with previous Hospitality Management experience:

• Educated to GCSE Standard or the equivalent including English and Maths.
• A right to work within the United Kingdom.
• Work well under pressure and be a team player.
• Exceptional attention to detail.
• Smart well groomed appearance.
• Customer care experience.
• Excellent communication, numeracy and IT skills.
• Previous management experience.

Skills Needed

• Business Forecasting.
• Customer Service Telephony.
• Operations Management.
• Alice.
• Hospitality.
• Supervisory Skills.

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.

Company Culture

Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

Company Benefits

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.