At a Glance
- Tasks: Ensure guest security and satisfaction during night shifts at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Flexible part-time hours with a supportive team culture.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Customer care experience and excellent communication skills are essential.
The predicted salary is between 14086 - 14086 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our talented reception team at The Stormont Hotel, Belfast. Under the inspiring leadership of our Front Office Manager, Philip Murphy, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 20-21 hours per week (excluding breaks), three shifts out of seven including weekends. A typical shift would be from 11pm-7am. The salary for this part-time position is £14,086 per annum, based on 21 hours per week, paid weekly. The salary will be pro-rata the full-time equivalent salary of £23,478 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role:
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Required Criteria:
- A right to work within the United Kingdom
- Work well under pressure and be a team player
- Customer care experience
- Excellent communication skills
Desired Criteria:
- Educated to GCSE Standard or the equivalent including English and Maths
- Previous experience of working nights
- Driving licence with no penalty points
Skills Needed:
- Hospitality
- Exceptional Customer Service Skills
- Local Knowledge Skills
About The Company:
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture:
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits:
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Family and friends rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health
Night Porter TLNT1_NI in Belfast employer: Hastings Hotels Group
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are at the forefront. As a Night Porter at the prestigious Grand Central Hotel, you will enjoy competitive benefits such as free meals, employee discounts, and 29 days of holiday plus your birthday, all while working in a vibrant environment that fosters personal and professional growth. Join us to be part of a family-owned luxury hotel group that values its people and provides opportunities for meaningful career progression in the heart of Northern Ireland.
