Front Office Receptionist TLNT1_NI in Belfast

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Grand Central Hotel. Under the inspiring leadership of our General Manager Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm. The salary for this exciting position is £24,570 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.

To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/out process:

• To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
• To be aware of all hotel services and be proactive in the sale of these to guests.
• To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
• To be responsible for accurate and efficient accounts and guest billing processes.
• To balance bank, cash, foreign currency and all transactions at the end of your shift.
• To answer telephone calls from guests and external callers.
• To assist guests with any reasonable request for hotel services.
• Respond to complaints and find the appropriate solution.
• To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
• Report any technical and maintenance needs.
• To ensure the security of reception and storage areas is maintained always.
• To comply with all health, safety, hygiene and licensing policies and procedures.
• To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
• Any other duties as required by Management.

We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.

• Good communication, numeracy and IT skills.
• Customer care experience.
• Smart well-groomed appearance.
• Excellent attention to detail.
• Work well under pressure and be a team player.
• A right to work within the United Kingdom.
• Educated to GCSE Standard or the equivalent including English and Maths is desirable.

• Reception experience ideally gained in a hotel.

• Exceptional Customer Service Skills.
• Reception skills.
• Reservation skills.
• Local Knowledge Skills.

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.

Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.

We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.