Food and Beverage Assistant in Belfast

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Grand Central Hotel. Under the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary to cover breakfast, lunch, dinner and evening functions. The salary for this full-time position is £23,478 per annum. We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development.

About The Role:

• To be responsible for serving food & beverages for the greatest enjoyment of our guests.
• To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
• To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met.
• Typical tasks include clearing and setting tables, taking orders, serving food and beverages and taking payments.
• To ensure all cash, charges, floats and till procedures are carried out correctly.
• Greeting guests and responding to their queries.
• To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
• To always maintain the security of stock areas, immediately reporting any breaches.
• To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
• To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
• To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
• To comply with all health, safety and hygiene policies and procedures.
• Any other duties as required by management.

About You:

• We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.
• Good Command of English Language.
• Right to Work in the United Kingdom.
• Must be educated to GCSE level or the equivalent with grades A-C in English and Maths.
• Must have excellent communication and basic numeracy skills.
• Must have a professional appearance.

Desired Criteria:

• Previous experience serving food and beverages.

Skills Needed:

• Bar Service.
• Exceptional Customer Service Skills.
• Responding to Customer Needs.
• Exceeding Customer Expectations.

Company Culture:

Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

Company Benefits:

• Free staff meals.
• Cash and credit card tips.
• Employee discounts.
• 29 days holiday plus your birthday.
• Opportunities for career progression and development.