Conference & Banqueting Steward in Belfast

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel. Under the inspiring leadership of our Conference & Banqueting Manager, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary to cover breakfast, lunch, dinner and evening functions. The Salary for this full-time position is £23,478.

We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development.

About The Role

• To serve and assist guests within the function/meetings area.
• To provide the highest standards of service to guests, ensuring all guests' needs and expectations are met.
• To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
• To set up function and meeting rooms in accordance with guest requirements.
• To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
• To comply with all health, safety, hygiene and licensing policies and procedures.
• To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
• To ensure that any complaints and difficulties are dealt with courteously and in an efficient manner and reporting them to the Supervisor/Manager on duty.
• Any other duties as required by management.

About You

• We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.

Required Criteria

• Right to Work in the United Kingdom.
• Good Command of English Language.
• Must be educated to GCSE level or the equivalent with Grades A-C in English and Maths.
• Must have good communication skills.
• Must have a professional appearance.

Desired Criteria

• Previous experience in a similar position.

Skills Needed

• Hospitality.
• Food Service Skills.
• Banqueting Skills.
• Exceptional Customer Service Skills.

Company Culture

Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.

Company Benefits

• Free staff meals.
• Cash and credit card tips.
• Employee discounts.
• 29 days holiday plus your birthday.
• Opportunities for career progression and development.
• Vacation, Paid time off, Retirement plan and/or pension.
• Employee development programs.
• Competitive salary.
• Preferential room rates.
• Discount on meals purchased.
• Discount on spa treatments or products.
• Free meals during shifts.
• Free parking or Discounted parking.
• Employee Assistance Scheme.
• Wellbeing Scheme.
• Employee Recognition Scheme.
• On the job learning.
• Access to Health & Wellbeing app.
• Long service awards.
• Staff celebration events.
• Company employee App.