At a Glance
- Tasks: Provide luxurious spa treatments and ensure guests have an unforgettable experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, and 29 days holiday plus your birthday.
- Other info: Flexible hours with opportunities for career progression and personal development.
- Why this job: Be part of a friendly team and develop your skills in a vibrant hospitality environment.
- Qualifications: NVQ Level 3 in Beauty Therapy and excellent customer service skills required.
The predicted salary is between 9 - 12 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Spa & Health Club Team at the exclusive Culloden Estate & Spa. Under the leadership of our Spa Manager, Niamh Rice, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate must be flexible to cover the variety of appointments offered to our clients and guests. Applications are particularly welcome from those with availability on weekends.
The rate of pay for this casual position is £9 to £12.25 per hour depending on your age. This is expected to increase in April 2026. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development.
About The Role
- To be responsible for carrying out Spa treatments for the greatest enjoyment of guests and maximum profit contribution to the hotel.
- To deliver treatments to required standards, maintaining the dignity of guests at all times.
- To provide the highest standard of service to guests, ensuring the expectations of a 5-star Hotel are met.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To maintain the presentation of the treatment and preparation rooms in accordance with Hastings standards.
- To work effectively with colleagues to ensure harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety and hygiene policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- NVQ Level 3 in Beauty Therapy
- Excellent attention to detail
- Good communication and numeracy skills
- A professional appearance
- Ability to deliver an exceptional standard of customer service
Desired Criteria
- Previous experience gained in a similar position
- Educated to GCSE standard or the equivalent with grades A-C in English and Maths
Skills Needed
- Establishing Rapport With Clients
- Hospitality
- Exceptional Customer Service Skills
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary £9.55 - £12.75 per hour
Spa Therapist employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. As a Spa Therapist at the prestigious Culloden Estate & Spa, you will enjoy competitive pay, generous employee benefits including free meals and discounts, and ample opportunities for career progression in a family-owned luxury hotel group renowned for its commitment to quality service and guest satisfaction.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Hotels. Understand their values and what makes them tick. This way, you can show how you fit into their culture and why you're the perfect Spa Therapist for their team.
✨Tip Number 2
Practice your customer service skills! As a Spa Therapist, you'll be interacting with guests all the time. Think about how you can create a welcoming atmosphere and make their experience unforgettable. Maybe even role-play with a friend to get comfortable!
✨Tip Number 3
Be flexible and ready to adapt! The job requires covering various appointments, especially on weekends. Show that you're willing to go the extra mile and adjust your schedule to meet the needs of the guests and the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining Hastings Hotels. Don’t forget to highlight your NVQ Level 3 in Beauty Therapy and any relevant experience!
We think you need these skills to ace Spa Therapist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love providing excellent service and making guests feel special. Share any relevant experiences that highlight your passion for hospitality.
Tailor Your CV:Make sure your CV is tailored to the Spa Therapist position. Highlight your NVQ Level 3 in Beauty Therapy and any previous experience in similar roles. We appreciate attention to detail, so ensure everything is clear and well-organised!
Be Flexible:Since we’re looking for someone who can cover a variety of appointments, mention your availability, especially on weekends. Flexibility is key in our industry, and we love candidates who are ready to jump in when needed!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about Hastings Hotels and what we offer!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Treatments
Make sure you’re well-versed in the spa treatments you’ll be delivering. Research the specific services offered at Hastings Hotels and be ready to discuss your experience with similar treatments. This shows your enthusiasm and readiness to provide top-notch service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a client or handled a difficult situation gracefully. This is crucial in a hospitality role where guest satisfaction is key.
✨Dress the Part
First impressions matter, especially in a luxury setting. Dress professionally and ensure your appearance reflects the high standards of Hastings Hotels. A polished look will demonstrate your commitment to the role and the brand.
✨Be Flexible and Enthusiastic
Since the role requires flexibility, be prepared to discuss your availability, especially on weekends. Show your enthusiasm for the position and the opportunity to work in a team environment. Employers love candidates who are eager to contribute and grow within the company.
