At a Glance
- Tasks: Supervise restaurant staff and ensure exceptional service for our guests.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Flexible hours in a dynamic environment with great staff retention.
- Why this job: Be part of a winning team at an award-winning restaurant with a focus on quality.
- Qualifications: Experience in food and beverage roles and a passion for customer service.
The predicted salary is between 20400 - 29600 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Restaurant Supervisor at Vespers.
As one of the areas finest restaurants, Vespers is located in the luxurious settings of the five-star Culloden Estate and Spa. Winner of Good Food Irelands Food Lovers Choice Award 2024 and two Rosettes for Culinary Excellence in 2025, Vespers offers a gastronomic journey through Northern Irelands finest produce. Under the direction of our talented culinary team, we source the finest local and seasonal fare to create an exquisite array of contemporary dishes, each with a unique Vespers twist.
Supported by our Restaurant Manager, Robyn Cole, you will assist in providing day-to-day supervision of our food and beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a high-quality hospitality environment and be able to support team members to achieve success whilst delivering an exceptional standard of service to our guests.
You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Restaurant Supervisor you should have a flexible approach. This full-time position offers a salary of up to £25,480 per annum, paid weekly. In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role:
- To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
- To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure the security of restaurant and storage areas is maintained at all times.
- To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To ensure the hotel’s compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.
- Any other duties as required by Management including supporting other outlets within the hotel.
Required Criteria:
- Right to work in the United Kingdom.
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
- Strong experience in a food and beverage role.
- A professional appearance.
- Ability to deliver an exceptional standard of customer service.
- Ability to work well under pressure and be a team player.
- Excellent attention to detail.
Desired Criteria:
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or progressing towards.
- Previous supervisory experience gained in a high-quality establishment.
- Experience of fine-dining.
- WSET Trained.
Skills Needed:
- Wine Skills.
- Food Service Skills.
- Exceptional Customer Service Skills.
- Supervisory Skills.
About The Company:
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do.
Company Culture:
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits:
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday off.
- Opportunities for career progression and development.
Salary: £25,480.00 per year.
Restaurant Supervisor TLNT1_NI employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. Located in the stunning Culloden Estate and Spa, our Restaurant Supervisor role at Vespers not only provides a competitive salary and generous benefits, including 29 days holiday plus your birthday, but also numerous opportunities for career progression in a prestigious environment recognised for culinary excellence. Join us to be part of a family-owned luxury hotel group that values quality and invests in its people.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor TLNT1_NI
✨Tip Number 1
Get to know the restaurant scene in Northern Ireland! Familiarise yourself with local dining trends and popular dishes. This will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend hospitality events or join online groups related to the industry. Connecting with current employees at Hastings Hotels can give you insider tips and might even lead to a referral!
✨Tip Number 3
Practice your customer service skills! Role-play common scenarios you might face as a Restaurant Supervisor. Being able to demonstrate your problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Hastings Hotels family. Don’t miss out on this opportunity!
We think you need these skills to ace Restaurant Supervisor TLNT1_NI
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences where you created memorable moments for guests, as this aligns perfectly with our values at Hastings Hotels.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Restaurant Supervisor role. Highlight your relevant experience in food and beverage, and don’t forget to mention any supervisory roles you've held – we want to see how you can lead our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for Vespers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our fantastic benefits there!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Familiarise yourself with Hastings Hotels and Vespers. Understand their values, the type of service they provide, and what makes them stand out in the luxury hospitality market. This knowledge will help you demonstrate your genuine interest and align your answers with their expectations.
✨Showcase Your Experience
Prepare to discuss your previous roles in food and beverage, especially any supervisory experience. Highlight specific examples where you delivered exceptional customer service or resolved complaints effectively. This will show that you can handle the responsibilities of a Restaurant Supervisor.
✨Emphasise Teamwork
Since the role involves supervising a team, be ready to talk about how you foster a positive working environment. Share examples of how you've supported team members in achieving success and maintaining high standards, as this aligns with Hastings' focus on teamwork and respect.
✨Dress to Impress
Make sure you present yourself professionally. A polished appearance is crucial in the hospitality industry, especially in a luxury setting like Vespers. Dress smartly and ensure your grooming reflects the high standards expected at Hastings Hotels.
