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- Tasks: Supervise restaurant staff and ensure exceptional service for our guests.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Why this job: Be part of a winning team at an award-winning restaurant with a focus on quality.
- Qualifications: Experience in hospitality and a passion for delivering top-notch customer service.
- Other info: Flexible working hours in a dynamic environment with great staff retention.
The predicted salary is between 21800 - 25480 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. Its our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Restaurant Supervisor at Vespers.
As one of the areas finest restaurants, Vespers is located in the luxurious settings of the five-star Culloden Estate and Spa. Winner of Good Food Irelands Food Lovers Choice Award 2024 and two Rosettes for Culinary Excellence in 2025, Vespers offers a gastronomic journey through Northern Irelands finest produce. Under the direction of our talented culinary team, we source the finest local and seasonal produce to create an exquisite array of contemporary Irish dishes, each with a unique Vespers twist.
Supported by our Restaurant Manager, Robyn Cole, you will assist in providing day-to-day supervision of our food and beverage team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a high-quality hospitality environment and be able to support team members to achieve success whilst delivering an exceptional standard of service to our guests.
You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Restaurant Supervisor you will have a fully flexible approach as working patterns will include days, evenings, and weekends as required. This full-time position offers a salary of up to £25,480 per annum, paid weekly. In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role:
- To take responsibility for the effective supervision of the restaurant employees, to ensure an efficient operation and delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored.
- To ensure all Restaurant employees receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure all restaurant employees work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure the security of restaurant and storage areas is maintained at all times.
- To ensure the restaurant areas, fixtures and equipment are properly maintained and presented to Hastings standards.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To ensure the hotels compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- To act as Duty Manager when required and respond to guest enquiries or escalate where appropriate.
- Any other duties as required by Management including supporting other outlets within the hotel.
Required Criteria:
- Right to work in the United Kingdom.
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics.
- Previous food and beverage experience.
- A professional appearance.
- Ability to deliver an exceptional standard of customer service.
- Ability to work well under pressure and be a team player.
- Excellent attention to detail.
Desired Criteria:
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or progressing towards.
- Previous supervisory experience gained in a similar high-quality establishment.
- Experience of fine-dining.
- WSET Trained.
Skills Needed:
- Hospitality.
- Food Service Skills.
- Exceptional Customer Service Skills.
- Supervisory Skills.
Company Benefits:
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday off.
- Opportunities for career progression and development.
Salary: £25,480.00 per year.
Restaurant Supervisor employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Supervisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Restaurant Supervisor position at Hastings Hotels or can put in a good word for you.
✨Tip Number 2
Show up in style! If you get the chance to visit Vespers or any Hastings Hotels location, do it. Familiarise yourself with the vibe and the team. It’ll give you a leg up when you chat with them during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your knowledge of fine dining and exceptional customer service. Think about how you can contribute to creating those unforgettable experiences for guests at Hastings Hotels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Hastings Hotels.
We think you need these skills to ace Restaurant Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for the hospitality industry shine through. Share specific experiences where you went above and beyond to create exceptional guest experiences. We want to see that you genuinely care about delivering 5-star service!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Restaurant Supervisor role. Highlight relevant experience in high-quality environments and any supervisory roles you've held. This shows us that you understand what it takes to lead a team in a luxury setting like Vespers.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and achievements, and avoid long paragraphs. We appreciate straightforward communication, and it makes it easier for us to see how you fit into our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details about the position and our fantastic benefits there!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hastings Hotels and Vespers. Understand their values, mission, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Restaurant Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you handled difficult situations or complaints, as this will demonstrate your ability to maintain high standards under pressure.
✨Dress to Impress
First impressions matter, especially in the hospitality sector. Make sure to dress professionally and appropriately for the interview. A polished appearance reflects your understanding of the restaurant's standards and your commitment to delivering a 5-star experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can contribute to the restaurant’s success.
