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- Tasks: Join our housekeeping team to create a welcoming environment for guests at the Europa Hotel.
- Company: Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Full training provided, with opportunities for personal and professional growth.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Good communication skills and a tidy appearance; previous experience is a plus but not essential.
The predicted salary is between 23478 - 23478 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our housekeeping team at the exclusive Europa Hotel. Under the inspiring leadership of our Head Housekeeper, Steven Williams, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 6am to 2pm, 7am to 3pm, 8am to 4pm - with later hours at the weekend. The salary for this full time position is £23,478.00 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
To ensure that all areas of the Housekeeping function are cleaned and maintained for the greatest enjoyment of the guests and maximum resource efficiency for the hotel. To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds. To ensure all equipment and materials are used in the correct manner and any problems are reported immediately. To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures. To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity. To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests. Greeting guests and responding to their queries. To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty. To comply with all health, safety and hygiene policies and procedures. Any other duties as required by management.
We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
- Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have good communication skills and a clean and tidy appearance.
- Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
- Desired Criteria
- Previous cleaning experience
- Skills Needed
- Exceptional Customer Service Skills
- Cleaning Skills
- General Housekeeping Skills
- Public Area Cleaning Skills
- Bedroom Cleaning Skills
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Housekeeping Attendant in Newtownabbey employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Attendant in Newtownabbey
✨Tip Number 1
Get to know Hastings Hotels! Before your interview, check out their website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an excellent experience for guests, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your chat with the team.
✨Tip Number 3
Dress to impress! Even though it's a housekeeping role, showing up in a clean and tidy outfit can make a great first impression. It shows that you take pride in your appearance and understand the importance of cleanliness.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows that you're keen on joining the Hastings Hotels family. We can't wait to see your application!
We think you need these skills to ace Housekeeping Attendant in Newtownabbey
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our housekeeping team and contributing to the amazing experiences we offer our guests.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills you have. Even if you don't have direct cleaning experience, mention any customer service roles or teamwork experiences that showcase your reliability and enthusiasm.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you can find more info about Hastings Hotels and what we offer there!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Hastings Hotels and the Europa Hotel specifically. Familiarise yourself with their values, services, and what makes them unique. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Show Off Your People Skills
As a Housekeeping Attendant, you'll be interacting with guests and colleagues regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to work well in a team and maintain a positive attitude, even under pressure.
✨Dress the Part
First impressions matter! Make sure you arrive at the interview looking clean and tidy, reflecting the standards expected in a luxury hotel. A smart appearance will demonstrate your understanding of the hospitality industry and your commitment to the role.
✨Prepare for Practical Questions
Expect questions about your cleaning skills and how you would handle specific situations, like dealing with guest complaints or maintaining hygiene standards. Think of scenarios from your past experiences where you successfully tackled similar challenges, even if they weren't in a hotel setting.