Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure guest satisfaction and security during night shifts at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, tips, discounts, and 29 days holiday plus your birthday off.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Customer care experience and excellent communication skills are essential.
- Other info: Great career progression opportunities in a supportive work culture.
The predicted salary is between 9 - 12 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Everglades Hotel.
Under the leadership of our Inspiring General Manager Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Hours are from 11pm-7am, including weekends. The rate of pay for this casual position ranges from £9.00 - £12.25ph depending on age. We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts and opportunities for career progression and development.
About You
We would love you to have a passion and commitment to excellent guest service.
About The Role
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To provide a guest car parking valet service.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Required Criteria
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Good attention to detail.
- Smart well groomed appearance.
- Customer care experience.
- Excellent communication skills.
Desired Criteria
- Educated to GCSE Standard or the equivalent including English and Maths.
- Previous experience of working nights.
- Driving licence with no penalty points.
Skills Needed
- Ability to Identify and Anticipate needs.
- Hospitality.
- Exceptional Customer Service Skills.
- Local Knowledge Skills.
- Fault Reporting/Troubleshooting.
- Exceeding Customer Expectations.
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday off.
- Opportunities for career progression and development.
- Vacation.
- Paid time off.
- Retirement plan and/or pension.
- Employee development programs.
- Cycle to work.
- Competitive salary.
Night Porter in Londonderry employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Londonderry
✨Tip Number 1
Get to know Hastings Hotels! Familiarise yourself with their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate – you’re genuinely excited about being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for someone. Share those stories during your chat; it’ll show you’ve got the right attitude and experience they’re looking for.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and well-groomed when you show up for your interview. It’s all about showing you care about the role and the guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Hastings family. Let’s get you that Night Porter position!
We think you need these skills to ace Night Porter in Londonderry
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for guest service shine through! We want to see that you genuinely care about providing an excellent experience for our guests.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Night Porter role. Mention any relevant customer care experience or teamwork skills that make you a great fit for our hotel.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and the Everglades Hotel specifically. Understand their values, services, and what makes them unique in the hospitality industry. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle complaints and ensure guest satisfaction, as this will resonate well with the interviewers.
✨Dress to Impress
Even though the role is night-based, first impressions matter! Dress smartly and maintain a well-groomed appearance. This reflects your professionalism and respect for the position you’re applying for, which is crucial in the hospitality sector.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or opportunities for career progression within Hastings Hotels. This shows that you’re not just looking for any job, but are genuinely interested in growing with the company.
