At a Glance
- Tasks: Supervise the housekeeping team to ensure exceptional guest experiences and maintain high standards.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Other info: Dynamic workplace with a focus on teamwork and respect for all employees.
- Why this job: Be part of a team that values quality service and personal development in a vibrant environment.
- Qualifications: Previous housekeeping experience and strong leadership skills are essential.
The predicted salary is between 23910 - 23910 £ per year.
Hastings Hotels is a family owned luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Housekeeping Supervisor at the Everglades Hotel.
Under the inspiring leadership of our Executive Head Housekeeper, Dorota Lewinska, you will assist the Manager in providing leadership to our team, ensuring the smooth day-to-day supervision of our busy hotel Housekeeping team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy housekeeping environment and be able to lead, motivate and support your team members to achieve success.
You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 8am to 4pm and 9am-5pm - with later hours at the weekend. The salary for this full-time position is £23,910.00 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role:
- To assist with the supervision of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
- To take responsibility for the effective supervision of Housekeeping staff, to ensure efficient operation of the housekeeping function and delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to stock control and stock ordering are implemented and monitored.
- To ensure all housekeeping staff receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure the team work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
- To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure the security of guest bedrooms and storage areas is maintained at all times.
- To ensure all material and equipment are used in accordance with guidelines and are properly maintained.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- Any other duties as required by management.
About You:
We would love you to have some similar previous experience ideally at a supervisory level.
Required Criteria:
- Educated to GCSE standard or equivalent with grades A-C in English and Maths.
- Right to Work in the United Kingdom.
- Work well under pressure and be a team player.
- Must have excellent attention to detail.
- Smart well-groomed appearance is essential.
- Excellent communication and basic numeracy skills.
- Must have previous Housekeeping Experience.
Desired Criteria:
- Previous Housekeeping experience gained within a hotel.
- Previous supervisory experience gained within a similar quality establishment.
Skills Needed:
- Hospitality.
- Cleaning Skills.
- Supervisory Skills.
Company Benefits:
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation.
- Paid time off.
- Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health & Wellbeing app.
- Long service awards.
- Staff celebration events.
- Company employee App.
Salary: £23,910.00 per year.
Housekeeping Supervisor in London employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. As a Housekeeping Supervisor at the Everglades Hotel, you will benefit from extensive learning opportunities, competitive salary, and a range of perks including free meals, generous holiday allowance, and career progression pathways, all within the beautiful setting of Northern Ireland's luxury hospitality sector.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. You never know who might have a lead on a Housekeeping Supervisor role at Hastings Hotels!
✨Tip Number 2
Prepare for that interview! Research Hastings Hotels and understand their values and what makes them tick. Be ready to share how your experience aligns with their commitment to exceptional guest experiences.
✨Tip Number 3
Show off your leadership skills! During interviews, highlight times when you’ve motivated your team or improved processes in a busy housekeeping environment. They want to see you can lead and inspire others!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hastings Hotels family.
We think you need these skills to ace Housekeeping Supervisor in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating exceptional experiences for our guests. Share a little about why you love working in housekeeping and how you take pride in delivering top-notch service.
Tailor Your CV:Make sure your CV is tailored to the Housekeeping Supervisor role. Highlight your previous experience in housekeeping, especially any supervisory roles. We’re looking for someone who can lead and motivate a team, so don’t forget to mention any relevant skills or achievements that showcase your leadership abilities.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your experience and skills. Remember, we’re busy too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there, which can help you tailor your application even more!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and their values. Understand what makes them unique in the luxury hotel market and be ready to discuss how your experience aligns with their commitment to exceptional guest service.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated or trained staff, resolved conflicts, or improved processes. This will demonstrate your capability to manage and inspire a team.
✨Attention to Detail is Key
In housekeeping, attention to detail is crucial. Be prepared to discuss specific instances where your keen eye for detail has made a difference in guest satisfaction or operational efficiency. This will show that you understand the importance of maintaining high standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
