At a Glance
- Tasks: Join our housekeeping team to ensure a sparkling clean environment for guests at the Europa Hotel.
- Company: Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Other info: Full training provided; no previous experience necessary!
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: GCSEs in English and Maths, good communication skills, and a tidy appearance.
The predicted salary is between 23478 - 23478 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our housekeeping team at the exclusive Europa Hotel. Under the inspiring leadership of our Head Housekeeper, Steven Williams, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours of work are 11pm-7am. The salary for this full time position is £23,478 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role
- To ensure that all areas of the Housekeeping function are cleaned and maintained for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
- To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- Greeting guests and responding to their queries.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
- Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have good communication skills and a clean and tidy appearance.
- Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
- Desired Criteria
- Previous cleaning experience
Skills Needed
- Exceptional Customer Service Skills
- Cleaning Skills
- General Housekeeping Skills
- Public Area Cleaning Skills
- Bedroom Cleaning Skills
Company Culture
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Family and friends rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary: £23,478.00 per year
Housekeeping Attendant (Public Areas Nights) in Lisburn employer: Hastings Hotels Group Limited
Hastings Hotels is a family-owned luxury hotel group that prioritises its people, fostering a supportive and collaborative work environment at the prestigious Europa Hotel. Employees enjoy a range of benefits including free meals, generous holiday allowances, and ample opportunities for career progression, all while being part of a team that values quality service and personal development. With a commitment to employee well-being and recognition, Hastings Hotels stands out as an exceptional employer in the hospitality industry.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Attendant (Public Areas Nights) in Lisburn
✨Tip Number 1
Get to know Hastings Hotels! Before your interview, check out their website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an excellent experience for guests, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look tidy and presentable for your interview. It shows that you take pride in your appearance and understand the importance of a clean environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the housekeeping team!
We think you need these skills to ace Housekeeping Attendant (Public Areas Nights) in Lisburn
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our team and contributing to the amazing experiences we offer our guests.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience or skills you have. Even if you don't have direct cleaning experience, mention any customer service roles or teamwork experiences that showcase your ability to work well with others.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our housekeeping team.
Apply Through Our Website:Don't forget to submit your application through our website! This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, you'll find all the info you need about the role and our company there!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know the Company
Before your interview, take some time to research Hastings Hotels. Understand their values, culture, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Housekeeping Attendant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a concern efficiently. This will demonstrate your ability to handle guest interactions positively.
✨Dress the Part
First impressions matter! Make sure to present yourself in a clean and tidy manner, reflecting the standards of Hastings Hotels. A neat appearance shows that you understand the importance of cleanliness and professionalism in the hospitality sector.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions about the role or the team. Inquire about training opportunities or how success is measured in the housekeeping department. This shows your enthusiasm for the position and your desire to grow within the company.
