Assistant Restaurant Manager in Lisburn

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Restaurant Manager at the exclusive Grand Central Hotel.

Under the inspiring leadership of our General Manager, Jake McHugh, you will assist in providing leadership to our Food and Beverage team, ensuring the smooth day-to-day management of our busy restaurant. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy restaurant environment and be able to lead, motivate and support team members to achieve success.

You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Assistant Restaurant Manager you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. The salary for this full-time position is £27,250 per annum. Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development.

About The Role:

• To assist with the management of the Observatory for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
• To take responsibility for the effective leadership of the restaurant employees in the absence of the Restaurant Manager, to ensure the efficient operation of the Restaurant and the delivery of Hastings product and service standards.
• To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
• To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
• To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
• To ensure all restaurant employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
• To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
• To ensure you and the team respond to assist guests with any reasonable request for hotel services.
• To ensure you and the team respond to complaints and find the appropriate solution.
• To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
• To ensure the restaurant area, fixtures and equipment are properly maintained and presented to Hastings standards.
• To ensure the security of restaurant and storage areas is maintained at all times.
• To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
• To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
• To assist with the recruitment, selection and utilisation of restaurant employees to achieve the optimum use of employee resource in line with business peaks and troughs.
• To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.
• To ensure the hotel’s compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
• Any other duties as required by management.

About You:

• We would love you to have some similar previous experience.
• Right to Work in the United Kingdom.
• Good Command of English Language.
• Educated to GCSE standard or equivalent with grades A-C in English and Maths.
• Work well under pressure and be a team player.
• Must have excellent attention to detail.
• Smart well groomed appearance is essential.
• Good communication and basic numeracy skills.
• Must have previous food and beverage supervisory experience.

Desired Criteria:

• Previous food and beverage management experience.

Skills Needed:

• Hospitality, Bar Skills, Bar Service.

Company Culture:

Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...

Company Benefits:

• We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
• Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Competitive salary, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Employee Recognition Scheme, On the job learning, Access to Health & Wellbeing app, Long service awards, Staff celebration events, Company employee App.

Salary: £27,250.00 per year.