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- Tasks: Join our housekeeping team to ensure a pristine environment for our guests.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland, dedicated to quality and service.
- Benefits: Enjoy free meals, employee discounts, and opportunities for career growth.
- Why this job: Be part of a friendly team, develop your skills, and make a real impact on guest experiences.
- Qualifications: GCSEs in English and Maths preferred; previous experience is a bonus but not essential.
- Other info: Flexible shifts available, with pay ranging from £9.00 to £12.25 per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our housekeeping team at the exclusive Everglades Hotel.
Under the leadership of our Executive Head Housekeeper, Soulef Bounaaja, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Hours vary, but typical shift patterns include 6am to 2pm, 7am to 3pm, 8am to 4pm - with later hours at the weekend. The rate of pay ranges from £9.00ph-£12.25ph depending on age. We offer a range of benefits including free staff meals, employee discounts and opportunities for career progression and development.
About The Role
- To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests.
- To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- Greeting guests and responding to their queries.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You
- We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
- Right to Work in the United Kingdom.
- Good Command of English Language.
- Must have good communication skills and a clean and tidy appearance.
- Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
Desired Criteria
- Previous cleaning experience.
Skills Needed
- Exceptional Customer Service Skills.
- Cleaning Skills.
- General Housekeeping Skills.
- Public Area Cleaning Skills.
- Bedroom Cleaning Skills.
Company Benefits
- We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
- Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary.
Housekeeping Attendant employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Attendant
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your approach during the interview, showcasing how you can contribute to their team.
✨Tip Number 2
Highlight your interpersonal skills when speaking with the hiring team. Since the role involves interacting with guests, demonstrating your ability to communicate effectively and provide exceptional service will set you apart.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shift patterns. The hotel operates on various schedules, so showing your willingness to adapt to different hours can make you a more attractive candidate.
✨Tip Number 4
Express your eagerness to learn and grow within the company. Hastings Hotels values career progression, so mentioning your desire to develop your skills and advance in the hospitality industry can resonate well with the hiring team.
We think you need these skills to ace Housekeeping Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in housekeeping or customer service. Even if you don't have direct experience, emphasise transferable skills like attention to detail and teamwork.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Hastings Hotels specifically and how you align with their values of teamwork and quality service.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as cleaning skills, customer service abilities, and communication skills. Provide examples of how you've demonstrated these in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A clean and tidy application reflects your attention to detail, which is crucial for a housekeeping role.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Hastings Hotels values people who are enthusiastic about providing excellent service, so share any relevant experiences or stories that highlight your love for helping others.
✨Demonstrate Attention to Detail
As a Housekeeping Attendant, attention to detail is crucial. Be prepared to discuss how you ensure cleanliness and organisation in your previous roles. You might even want to mention specific cleaning techniques or standards you adhere to.
✨Prepare Questions About the Role
Show your interest by preparing thoughtful questions about the housekeeping team and the hotel’s operations. This not only demonstrates your enthusiasm but also helps you understand if the role aligns with your career goals.
✨Exhibit Strong Communication Skills
Since good communication is essential in this role, practice articulating your thoughts clearly. Be ready to discuss how you handle guest interactions and resolve concerns, as this will showcase your customer service skills.
