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- Tasks: Join our housekeeping team to ensure a pristine environment for guests at the Grand Central Hotel.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland, dedicated to quality and guest experience.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Why this job: Be part of a friendly team, develop your skills, and contribute to memorable guest experiences.
- Qualifications: GCSEs in English and Maths required; previous cleaning experience is a plus but not essential.
- Other info: Flexible shifts, supportive training, and a focus on staff wellbeing make this a great opportunity.
The predicted salary is between 22568 - 22568 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our housekeeping team at the exclusive Grand Central Hotel. Under the inspiring leadership of our Head Housekeeper, Lisa Surgenor, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 8am to 4pm - with later hours at the weekend. The salary for this full time position is £22,568 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
To ensure that all areas of the Housekeeping function are cleaned and maintained for the greatest enjoyment of the guests and maximum resource efficiency for the hotel:
- To clean and service bedrooms, bathrooms, corridors, and public areas of the hotel.
- Typical tasks include vacuuming, mopping, cleaning toilets, stripping and making beds.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- Greeting guests and responding to their queries.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
Required Criteria
- Right to Work in the United Kingdom
- Good Command of English Language
- Must have good communication skills and a clean and tidy appearance.
- Must be educated to GCSE standard or the equivalent with grades A-C in English and Maths.
Desired Criteria
- Previous cleaning experience
Skills Needed
- Exceptional Customer Service Skills
- Cleaning Skills
- General Housekeeping Skills
- Public Area Cleaning Skills
- Bedroom Cleaning Skills
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Cycle to work
- Competitive salary
- Event tickets
- Preferential room rates
- Family and friends rates
- Discount on meals purchased
- Discount on spa treatments or products
- Long service recognition
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Social Opportunities
- Employee of the Month
Housekeeping Attendant employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Attendant
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and customer service will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your enthusiasm for hospitality. When you meet the team or during any informal chats, express your passion for providing excellent guest experiences, as this is a key aspect of the role.
✨Tip Number 3
Prepare to discuss your teamwork skills. Since the role involves working closely with others, think of examples from past experiences where you contributed to a positive team environment.
✨Tip Number 4
Be ready to demonstrate your attention to detail. In hospitality, small details matter greatly, so consider how you can illustrate your ability to notice and address these in your previous roles.
We think you need these skills to ace Housekeeping Attendant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in housekeeping or customer service. Even if you don't have direct experience, emphasise transferable skills such as attention to detail and teamwork.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Hastings Hotels specifically and how you align with their values of teamwork and quality service.
Highlight Communication Skills: Since good communication is essential for this role, provide examples in your application of how you've effectively communicated with colleagues or customers in previous roles.
Showcase Your Availability: Clearly state your availability in your application, especially since the role requires flexibility with shifts, including weekends. This shows your willingness to meet the job's requirements.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Show Enthusiasm for Hospitality
Make sure to express your passion for the hospitality industry during the interview. Hastings Hotels values people who are enthusiastic about providing excellent guest experiences, so share any relevant experiences or stories that highlight your love for this field.
✨Demonstrate Attention to Detail
As a Housekeeping Attendant, attention to detail is crucial. Be prepared to discuss how you ensure cleanliness and organisation in your previous roles. You might even want to mention specific cleaning techniques or standards you adhere to.
✨Communicate Effectively
Good communication skills are essential for this role. Practice answering questions clearly and concisely, and be ready to demonstrate how you would handle guest queries or concerns. This will show that you can maintain a positive atmosphere among guests and colleagues.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics or training opportunities. This shows your interest in becoming part of the Hastings Hotels family and your eagerness to grow within the company.
