At a Glance
- Tasks: Provide luxurious spa treatments and ensure guests have an unforgettable experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, and career progression opportunities.
- Other info: Flexible hours with a competitive pay rate and a supportive company culture.
- Why this job: Be part of a friendly team and develop your skills in a vibrant hospitality environment.
- Qualifications: NVQ Level 3 in Beauty Therapy and excellent customer service skills required.
The predicted salary is between 9 - 12 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Spa & Health Club Team at the exclusive Culloden Estate & Spa.
Under the leadership of our Spa Manager, Niamh Rice, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate must be flexible to cover the variety of appointments offered to our clients and guests. Applications are particularly welcome from those with availability on weekends. The rate of pay for this casual position is £9 to £12.25 per hour depending on your age. This is expected to increase in April 2026. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development.
About The Role:
- To be responsible for carrying out Spa treatments for the greatest enjoyment of guests and maximum profit contribution to the hotel.
- To deliver treatments to required standards, maintaining the dignity of guests at all times.
- To provide the highest standard of service to guests, ensuring the expectations of a 5-star Hotel are met.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To maintain the presentation of the treatment and preparation rooms in accordance with Hastings standards.
- To work effectively with colleagues to ensure harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety and hygiene policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- Any other duties as required by management.
Required Criteria:
- Right to Work in the United Kingdom
- NVQ Level 3 in Beauty Therapy
- Excellent attention to detail
- Good communication and numeracy skills
- A professional appearance
- Ability to deliver an exceptional standard of customer service
Desired Criteria:
- Previous experience gained in a similar position
- Educated to GCSE standard or the equivalent with grades A-C in English and Maths
Skills Needed:
- Establishing Rapport With Clients
- Hospitality
- Exceptional Customer Service Skills
Company Culture:
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits:
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Salary: £9.55 - £12.75 per hour
Spa Therapist in Holywood employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. As part of the Spa & Health Club Team at the prestigious Culloden Estate & Spa, you will enjoy competitive pay, generous employee benefits including free meals and discounts, and ample opportunities for career progression in a family-owned luxury hotel group renowned for its commitment to quality and service.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Therapist in Holywood
✨Tip Number 1
Get to know Hastings Hotels! Before your interview, check out their website and social media. Understanding their values and culture will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional experience, think of examples from your past where you've gone above and beyond for a guest or client. Be ready to share these stories during your chat with them.
✨Tip Number 3
Flexibility is key! Make sure to highlight your availability, especially on weekends. Hastings Hotels values a reliable team, so showing that you're ready to adapt to their needs can really set you apart from other candidates.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Spa Therapist in Holywood
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love what you do and how you can bring that energy to our Spa & Health Club Team.
Tailor Your CV:Make sure your CV is tailored to the Spa Therapist position. Highlight your NVQ Level 3 in Beauty Therapy and any relevant experience. We want to see how your skills match what we're looking for!
Be Professional Yet Friendly:Remember, we’re all about providing a 5-star experience! Your application should reflect a professional tone, but don’t be afraid to show your friendly personality. We value people who can connect with our guests.
Apply Through Our Website:For the best chance of success, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Treatments
Make sure you’re well-versed in the spa treatments you’ll be delivering. Research common techniques and products used in the industry, and be ready to discuss your experience with them. This shows your passion for the role and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Hastings Hotels values exceptional customer service, so prepare examples of how you've gone above and beyond for clients in previous roles. Think about specific situations where you resolved issues or created memorable experiences for guests.
✨Demonstrate Flexibility
Since the role requires flexibility, especially on weekends, be prepared to discuss your availability openly. Highlight any past experiences where you adapted to changing schedules or took on extra shifts to support your team.
✨Emphasise Teamwork
Working harmoniously with colleagues is key in this role. Share examples of how you’ve collaborated with others in a team setting, and express your enthusiasm for contributing to a positive work environment at Hastings Hotels.
