At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/out experience at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday, and career growth opportunities.
- Other info: Flexible part-time hours with a vibrant work environment.
- Why this job: Be part of a friendly team and develop your skills in the exciting hospitality industry.
- Qualifications: Enthusiastic attitude and excellent communication skills are essential.
The predicted salary is between 14742 - 14742 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate & Spa. Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work on a part-time basis, 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm, and 12pm to 8pm. The salary for this part-time position is £14,742 per annum, paid weekly. This is pro-rata the full-time equivalent salary of £24,570.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role- To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving.
Receptionist - Front Office in Holywood employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer, offering a supportive and friendly work environment at the prestigious Culloden Estate & Spa. With a focus on employee development, you will have access to career progression opportunities, alongside attractive benefits such as free meals, generous holiday allowance, and a vibrant team culture that values your contributions. Join us in creating memorable experiences for our guests while enjoying the unique charm of Northern Ireland's luxury hospitality scene.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Front Office in Holywood
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services Hastings Hotels offers. This way, when you chat with guests, you can confidently recommend the best experiences, making you stand out as a knowledgeable and enthusiastic candidate.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the first point of contact for guests. So, work on your communication and friendliness. A warm smile and a welcoming attitude can go a long way in making a great first impression during interviews.
✨Tip Number 3
Show your enthusiasm for hospitality! When you apply, let your passion shine through. Share stories about your previous experiences in customer service or how you love creating memorable moments for guests. This will help us see that you're the perfect fit for our team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining Hastings Hotels. Don’t forget to follow up after applying; a little nudge can make a big difference!
We think you need these skills to ace Receptionist - Front Office in Holywood
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our team at Hastings Hotels and that you genuinely care about providing a top-notch experience for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Receptionist role. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer service skills!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and friendliness. We’re all about creating a welcoming atmosphere, so let your personality come through while maintaining a polished tone.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at the Culloden Estate & Spa!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you research Hastings Hotels and the Culloden Estate & Spa. Familiarise yourself with their services, amenities, and local attractions. This will show your enthusiasm for the role and help you answer questions confidently.
✨Dress to Impress
As a receptionist in a luxury hotel, first impressions matter! Dress smartly and professionally for your interview. It reflects your understanding of the hospitality industry and sets the tone for how you’ll present yourself to guests.
✨Practice Your People Skills
Since this role involves meeting and greeting guests, practice your communication skills. Think about how you would handle different guest scenarios, such as check-ins or complaints. Role-playing with a friend can help you feel more prepared and relaxed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
