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- Tasks: Join our housekeeping team to keep our luxury hotel spotless and welcoming for guests.
- Company: Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, and opportunities for career progression.
- Why this job: Make a real impact on guest experiences while developing your skills in hospitality.
- Qualifications: No experience needed; just bring your enthusiasm and attention to detail!
- Other info: Flexible hours with competitive pay and a supportive team environment.
The predicted salary is between 22568 - 22568 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking two reliable and enthusiastic people to work with our housekeeping team at the exclusive, five-star Culloden Estate & Spa.
Roles include:
- Public Areas Attendant x1: Keeping our hotel spotless and welcoming for our guests every day.
- Laundry Room Attendant x1: Working behind the scenes to keep our supplies crisp and clean while assisting with guest laundry.
Under the leadership of our Executive Head Housekeeper, Ash Power, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. Hours will vary depending on the role and we will discuss preferences and availability with you at interview. We can offer casual work at a rate of £9 to £12.25 per hour depending on your age, or full/part-time employment with a salary of £22,568 per annum, paid weekly and pro-rata for part-time. We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development.
About The Role
To ensure that all housekeeping areas within the hotel are cleaned and presented to the Hastings Standard for the greatest enjoyment of our guests. Duties will vary depending on the role but could include:
- Cleaning and servicing bedrooms, bathrooms, corridors, and public areas of the hotel. Typical tasks include vacuuming, mopping, cleaning all in-room facilities, and stripping and making beds.
- Providing a laundry and dry cleaning service for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
- To receive, sort, and process hotel linen in accordance with Hastings standards, ensuring finished items are correctly stored and accurate records maintained.
- To check items for damage and take appropriate action to ensure they are not returned to stock in a damaged state.
- To process guest laundry and dry cleaning to high standards, ensuring items are accurately labelled and returned to the correct bedroom.
- To provide a Turn-Down Service for guests, preparing rooms for evening rest and providing finishing touches to the Hastings Standard.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of bedrooms and stock, immediately reporting any breaches and dealing with lost property in accordance with company procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- Greeting guests and responding to their queries.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Housekeeping Team will provide you with full training.
Required Criteria
- Right to Work in the United Kingdom
- Excellent attention to detail
- Ability to work well independently and as part of a team
- Ability to deliver an exceptional standard of customer service
Desired Criteria
- Educated to GCSE standard or the equivalent with grades A-C in English and Maths.
- Previous professional cleaning or hospitality experience
Skills Needed
- Exceptional Customer Service Skills
- Cleaning Skills
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Housekeeping Attendant in Holywood employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Attendant in Holywood
✨Tip Number 1
Get to know Hastings Hotels! Before your interview, check out their website and social media. Familiarising yourself with their values and culture will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills can contribute to keeping the hotel spotless and providing excellent customer service.
✨Tip Number 3
Dress the part! Even though it’s a housekeeping role, showing up looking neat and professional can make a great first impression. It shows you care about the job and the guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Housekeeping Attendant in Holywood
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about the role and ready to contribute to our amazing team at Hastings Hotels.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences. Whether it's your attention to detail or customer service skills, we want to know how you can bring value to our housekeeping team.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know the Hotel Inside Out
Before your interview, take some time to research Hastings Hotels and the Culloden Estate & Spa. Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Attention to Detail
As a Housekeeping Attendant, attention to detail is crucial. During the interview, be prepared to discuss specific examples from your past experiences where you demonstrated this skill. Whether it’s cleaning or customer service, highlight how your meticulous nature contributed to a positive outcome.
✨Emphasise Teamwork and Independence
Hastings Hotels values both teamwork and the ability to work independently. Be ready to share instances where you successfully collaborated with others, as well as times when you took initiative on your own. This balance will demonstrate that you can thrive in their environment.
✨Prepare Questions for Your Interviewers
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or the hotel’s approach to guest satisfaction. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.