At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/out experience at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday, and career growth opportunities.
- Other info: Flexible part-time hours with a supportive work environment.
- Why this job: Be part of a friendly team and create memorable experiences for our guests.
- Qualifications: Enthusiastic attitude and excellent communication skills are essential.
The predicted salary is between 14742 - 14742 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate & Spa.
Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work on a part-time basis, 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm, and 12pm to 8pm. The salary for this part-time position is £14,742 per annum, paid weekly. This is pro-rata the full-time equivalent salary of £24,570.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role:
- To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payments.
Front Office Receptionist JBLE1_NI in Holywood employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture within the luxurious setting of the five-star Culloden Estate & Spa. Employees enjoy a range of benefits including free meals, generous holiday allowances, and opportunities for career progression, all while being part of a dedicated team that values collaboration and excellence in hospitality.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist JBLE1_NI in Holywood
✨Tip Number 1
Get to know Hastings Hotels! Research the company culture and values so you can show how you fit in. When you walk in for your interview, let your enthusiasm shine through – they want to see that you're genuinely excited about joining their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can contribute to creating an excellent experience for guests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive at the hotel for your interview. It shows you care about the role and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Front Office Receptionist JBLE1_NI in Holywood
Some tips for your application 🫡
Show Your Enthusiasm:When you're writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our team and providing excellent experiences for our guests.
Tailor Your CV:Make sure your CV is tailored to the Front Office Receptionist role. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention your ability to work well in a team!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can connect with our guests, so let your personality come through while keeping it polished.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hastings Hotels!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you know all about Hastings Hotels and the Culloden Estate & Spa. Familiarise yourself with their services, amenities, and local attractions. This will show your enthusiasm and help you answer questions confidently.
✨Show Your Personality
As a Front Office Receptionist, you'll be the first point of contact for guests. Bring your friendly and enthusiastic personality to the interview. Practice how you can convey warmth and professionalism in your responses, as this is key in hospitality.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like dealing with a difficult guest or managing a busy check-in. Think of examples from your past experiences where you demonstrated excellent customer service and problem-solving skills.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.
