At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/out experience at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday, and career growth opportunities.
- Other info: Flexible part-time hours with a vibrant work environment.
- Why this job: Be part of a friendly team and develop your skills in the exciting hospitality industry.
- Qualifications: Enthusiastic attitude and a passion for customer service.
The predicted salary is between 14742 - 14742 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate & Spa. Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work on a part-time basis, 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm, and 12pm to 8pm. The salary for this part-time position is £14,742 per annum, paid weekly. This is pro-rata the full-time equivalent salary of £24,570.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role- To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payments.
Front Office Receptionist Hotel in Holywood employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer, offering a supportive and friendly work environment at the prestigious Culloden Estate & Spa. With a focus on employee development, you will have access to career progression opportunities, alongside attractive benefits such as free meals, generous holiday allowance, and a vibrant team culture that values your contributions. Join us in creating memorable experiences for our guests while enjoying the unique charm of Northern Ireland's luxury hospitality scene.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist Hotel in Holywood
✨Tip Number 1
First things first, make sure you know the hotel inside out! Familiarise yourself with the facilities and local attractions so you can impress during your interview. We want to see that you're genuinely interested in the role and the hotel.
✨Tip Number 2
Practice your people skills! As a Front Office Receptionist, you'll be the face of the hotel. We suggest role-playing common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a smile.
✨Tip Number 3
Dress to impress! When you come in for your interview, make sure you look smart and professional. We want to see that you take pride in your appearance, as it reflects the high standards of our five-star hotel.
✨Tip Number 4
Finally, don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Hastings Hotels.
We think you need these skills to ace Front Office Receptionist Hotel in Holywood
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our team at Hastings Hotels and that you genuinely care about providing a top-notch experience for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the Front Office Receptionist role. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your customer service skills!
Be Professional Yet Friendly:In your cover letter, strike a balance between professionalism and friendliness. We’re all about creating a welcoming atmosphere, so let your personality come through while still keeping it polished and respectful.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our Hastings Hotels family!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Hotel Inside Out
Before your interview, make sure you research Hastings Hotels and the Culloden Estate & Spa. Familiarise yourself with their services, amenities, and local attractions. This knowledge will not only impress your interviewers but also show your enthusiasm for the role.
✨Showcase Your People Skills
As a Front Office Receptionist, you'll be the first point of contact for guests. During the interview, highlight your experience in customer service and how you handle different situations. Share specific examples where you've gone above and beyond to ensure a positive guest experience.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hotel's standards and your commitment to the role.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like at the Culloden Estate & Spa. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
