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- Tasks: Serve food and beverages, ensuring guests have an exceptional experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, tips, discounts, 29 days holiday plus your birthday off.
- Why this job: Be part of a friendly team and develop your skills in a luxury setting.
- Qualifications: Excellent communication skills and a passion for customer service required.
- Other info: Opportunities for career progression and a supportive work environment.
The predicted salary is between 18500 - 26000 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person, who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Food & Beverage Assistant at the exclusive Spa at Culloden.
Under the leadership of our friendly team, you will support our café within the Spa, providing our guests with an exceptional standard of service. You will also have the opportunity to support other Food & Beverage outlets across the beautiful Culloden Estate. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours will vary to cover breakfast, lunch, afternoon tea, and evenings.
Hastings Hotels offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
About The Role
- To be responsible for serving food and beverages for the greatest enjoyment of our guests.
- To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met.
- Typical tasks include clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- A professional appearance
- A high level of attention to detail
- Excellent communication skills
- Ability to deliver an exceptional standard of customer service
- Previous experience serving food and beverages
Desired Criteria
- Previous experience in a luxury or hotel setting
Skills Needed
- Operating Till Skills
- Bar Service
- Food Service Skills
- Exceptional Customer Service Skills
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday off
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Cycle to work
- Competitive salary
Salary £22,568.00 per year
Food & Beverage Assistant | Spa Café in Holywood employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant | Spa Café in Holywood
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hastings Hotels. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can create exceptional experiences for guests.
✨Tip Number 3
Dress to impress! Make sure you look the part when you show up for your interview. A professional appearance goes a long way in the hospitality industry, especially at a luxury hotel like Hastings.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hastings family. Don’t miss out on this opportunity!
We think you need these skills to ace Food & Beverage Assistant | Spa Café in Holywood
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for providing exceptional guest experiences shine through. We want to see that you genuinely care about delivering 5-star service and have a proactive attitude towards making guests feel special.
Tailor Your Application: Make sure to customise your application to highlight relevant experience in food and beverage service, especially in luxury settings. Mention any specific skills or achievements that align with the role, as this will help us see how you fit into our team.
Be Professional Yet Personable: While we appreciate a friendly tone, remember to maintain a professional appearance in your written application. Use clear language and structure your application well, so it’s easy for us to read and understand your qualifications.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application reaches us promptly and allows you to explore more about Hastings Hotels and the fantastic opportunities we offer.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know the Company Inside Out
Before your interview, take some time to research Hastings Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Food & Beverage Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest. Highlighting your ability to create memorable experiences will resonate well with the interviewers.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally, reflecting the luxury service Hastings Hotels is known for. A smart appearance will demonstrate your understanding of the role and the standards expected in a high-end environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t hesitate to ask questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re proactive and genuinely interested in contributing to the team.