At a Glance
- Tasks: Join our team to create unforgettable experiences for guests at a luxury hotel.
- Company: Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and respect.
- Why this job: Be the face of hospitality and make a real difference in guests' stays.
- Qualifications: Customer service experience and a passion for delivering exceptional guest experiences.
The predicted salary is between 20000 - 25000 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers.
- To assist guests with any reasonable request for hotel services.
- Respond to complaints and find the appropriate solution.
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs.
- To ensure the security of reception and storage areas is maintained always.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management.
Required Criteria
- A right to work in the United Kingdom.
- Excellent command of the English Language to at least B2 level.
- Previous Customer Service experience delivered in person, via email, and via telephone.
- The ability to deliver an exceptional guest experience.
- A professional appearance.
- Educated to level 2 (GCSE grades A-C) or the equivalent in English and Mathematics.
- Excellent computer literacy.
Desired Criteria
- Previous experience within a Hotel Reception.
- Educated to Level 6 (Undergraduate Degree) in a relevant field such as Tourism.
Front Office Receptionist TLNT1_NI employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises its people, fostering a collaborative and respectful work culture at the prestigious Culloden Estate. Employees benefit from comprehensive training, opportunities for personal growth, and the chance to be part of a family-owned luxury hotel group that values excellence in guest service. With a focus on teamwork and a commitment to maintaining high standards, working here means being part of a dedicated team that creates memorable experiences for guests while enjoying a supportive and enriching environment.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist TLNT1_NI
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services Hastings Hotels offers. This way, when you chat with guests, you can confidently recommend the best experiences, making you stand out as a knowledgeable receptionist.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios with friends or family, like checking in guests or handling complaints. The more comfortable you are, the better you'll perform during the interview process.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, let your passion for hospitality shine through. Share why you want to be part of the Culloden Estate team and how you can contribute to creating amazing guest experiences.
✨Tip Number 4
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Hastings Hotels. Personal connections can make a big difference!
We think you need these skills to ace Front Office Receptionist TLNT1_NI
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our team and providing excellent experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service and any hotel reception roles you've had. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the good stuff about you!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role at Hastings Hotels.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and the Culloden Estate. Research their services, amenities, and local attractions. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you’ve gone above and beyond for customers. Think of specific situations where you resolved complaints or provided exceptional service. This will demonstrate your ability to deliver an outstanding guest experience.
✨Dress to Impress
As a Front Office Receptionist, your appearance matters. Dress professionally and ensure you look polished. This reflects your understanding of the hospitality industry and sets a positive tone for your interview.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests, managing payments, and working in a team. Practising your responses will help you feel more confident and articulate during the interview, making a great impression on the hiring team.
