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- Tasks: Welcome guests and ensure a smooth check-in/out experience at the Europa Hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Why this job: Be part of a friendly team and develop your skills in a vibrant hospitality environment.
- Qualifications: Good communication skills and a positive attitude; previous reception experience is a plus but not essential.
- Other info: Flexible shifts with a competitive salary of £23,660 per annum.
The predicted salary is between 23660 - 23660 £ per year.
Overview
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It\’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Europa Hotel.
Under the inspiring leadership of our Front Office Manager, Lynne Combe, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm and 3pm to 11pm.
The salary for this exciting position is £23,660.00 per annum.
We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. Further details about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit Hastings Hotels is an Equal Opportunities Employer.
About The Role
To meet and greet guests at the hotel ensuring an efficient, professional and friendly check in/ out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers.
- To assist guests with any reasonable request for hotel services
- Respond to complaints and find the appropriate solution
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs
- To ensure the security of reception and storage areas is maintained always
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management
About You
We would love you to have previous hotel reception experience, but this is not essential as our Reception Team will provide you with full training.
Required Criteria
- Good communication, numeracy and IT skills
- Customer care experience
- Smart well-groomed appearance
- Excellent attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths is desirable
Desired Criteria
- Reception experience ideally gained in a hotel
Skills Needed
Exceptional Customer Service Skills, Reception skills, Reservation skills, Local Knowledge Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
£23,660.00 per year
Skills: Exceptional Customer Serv Reception skills Reservation skills Local Knowledge Skills
Benefits: Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary
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Front Office Receptionist - Europa Hotel employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist - Europa Hotel
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Europa Hotel's facilities and local attractions. This way, when you chat with guests, you can offer them insider tips and make their stay even more enjoyable.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the reception. Whether it’s handling a complaint or checking in a guest, being prepared will help you shine during the interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and well-groomed for your interview at Hastings Hotels. It shows you care about the role and the guests you'll be serving.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your enthusiasm for working at the Europa Hotel!
We think you need these skills to ace Front Office Receptionist - Europa Hotel
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Front Office Receptionist role at Hastings Hotels. Highlight any relevant experience or skills that match the job description, especially your customer service skills and attention to detail.
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you research Hastings Hotels and the Europa Hotel specifically. Familiarise yourself with their services, amenities, and local attractions. This will show your enthusiasm and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to handle the role's demands.
✨Dress to Impress
First impressions matter! Make sure you arrive looking smart and well-groomed. A polished appearance reflects your professionalism and respect for the position you're applying for, which is crucial in the hospitality industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.