At a Glance
- Tasks: Welcome guests and ensure a smooth check-in/out experience at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career growth opportunities.
- Other info: Flexible part-time hours with a supportive work environment focused on your development.
- Why this job: Be part of a friendly team and develop your skills in the exciting hospitality industry.
- Qualifications: Customer service experience and a passion for delivering exceptional guest experiences.
The predicted salary is between 14742 - 14742 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive, five-star Culloden Estate & Spa. Under the inspiring leadership of our Front Office Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work on a part-time basis, 21 hours per week (excluding breaks), three shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 3pm to 11pm, and 12pm to 8pm. The salary for this part-time position is £14,742 per annum, paid weekly. This is pro-rata the full-time equivalent salary of £24,570. We offer a range of benefits including free staff meals, employee discounts, credit card tips, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role
- To meet and greet guests upon their arrival at the hotel ensuring an efficient, professional and friendly check in/out process.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To check in guests on arrival and check them out at the end of their stay, ensuring that the correct procedures are followed for receiving payment.
- To be responsible for accurate and efficient accounts and guest billing processes.
- To balance bank, cash, foreign currency and all transactions at the end of your shift.
- To answer telephone calls from guests and external callers.
- To assist guests with any reasonable request for hotel services.
- Respond to complaints and find the appropriate solution.
- To ensure that the reception area is maintained in a clean and tidy manner in accordance with departmental standards.
- Report any technical and maintenance needs.
- To ensure the security of reception and storage areas is maintained always.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- Any other duties as required by Management.
Required Criteria
- A right to work in the United Kingdom.
- Excellent command of the English Language to at least B2 level.
- Previous Customer Service experience delivered in person, via email, and via telephone.
- The ability to deliver an exceptional guest experience.
- A professional appearance.
- Educated to level 2 (GCSE grades A-C) or the equivalent in English and Mathematics.
- Excellent computer literacy.
Desired Criteria
- Previous experience within a Hotel Reception.
- Educated to Level 6 (Undergraduate Degree) in a relevant field such as Tourism & Hospitality Management or working towards.
Skills Needed
- Exceptional Customer Service Skills.
- Reception skills.
- Reservation skills.
- Local Knowledge Skills.
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
Salary
£14,742.00 per year.
Front Office Receptionist employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and personal growth are highly valued. Located at the prestigious Culloden Estate & Spa, employees enjoy a range of benefits including free meals, generous holiday allowances, and opportunities for career progression, all within a luxurious environment that fosters a sense of belonging and pride in delivering outstanding guest experiences.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Receptionist
✨Tip Number 1
Get to know Hastings Hotels inside out! Familiarise yourself with their values, benefits, and what makes them unique. When you walk into that interview, you want to show that you're not just another candidate but someone who genuinely connects with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an exceptional guest experience, think of scenarios where you can demonstrate your problem-solving abilities and how you handle complaints. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look professional and polished when you arrive for your interview. It shows that you take the opportunity seriously and respect the hotel's standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really interested in joining the Hastings Hotels family. We can’t wait to see your application!
We think you need these skills to ace Front Office Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and working with people.
Tailor Your Application:Make sure to tailor your application to the Front Office Receptionist role. Highlight any relevant customer service experience and skills that match what we’re looking for in our team at Hastings Hotels.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially when it comes to guest interactions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can find more info about our company and the amazing benefits we offer.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and the Culloden Estate & Spa. Research their services, amenities, and local attractions. This will not only impress your interviewers but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your ability to deliver an outstanding guest experience.
✨Dress to Impress
First impressions matter! Dress professionally and ensure your appearance aligns with the luxury image of Hastings Hotels. A polished look shows that you take the role seriously and understand the importance of professionalism in hospitality.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
