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- Tasks: Ensure guest satisfaction and security during night shifts at our luxury hotel.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, tips, discounts, and 29 days holiday plus your birthday off.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Customer care experience and excellent communication skills are essential.
- Other info: Great career progression opportunities and a supportive work culture.
The predicted salary is between 9 - 12 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Everglades Hotel.
Under the leadership of our Inspiring General Manager Sam Denning, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Hours are from 11pm-7am, including weekends. The rate of pay for this casual position ranges from £9.00 - £12.25ph depending on age. We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts and opportunities for career progression and development.
About You
We would love you to have a passion and commitment to excellent guest service.
About The Role
- To be responsible for the security of guests and the premises of the hotel; ensuring guests needs are met for their greatest enjoyment and for maximum profit contribution to the hotel.
- To serve and assist guests for the duration of the night.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
- To ensure you are aware of all hotel services and are proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage to the appropriate destination.
- To provide a guest car parking valet service.
- To ensure that customer areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To receive cash payments for food and beverages sold and record food, drinks and goods sold to guests in residence, in accordance with operating procedures.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To ensure that guest concerns, complaints and difficulties are dealt with courteously and efficiently, reporting them to the Supervisor/Manager on duty.
- To ensure all guest enquiries are handled efficiently and effectively.
- Any other duties as required by management.
Required Criteria
- A right to work within the United Kingdom.
- Work well under pressure and be a team player.
- Good attention to detail.
- Smart well groomed appearance.
- Customer care experience.
- Excellent communication skills.
Desired Criteria
- Educated to GCSE Standard or the equivalent including English and Maths.
- Previous experience of working nights.
- Driving licence with no penalty points.
Skills Needed
- Ability to Identify and Anticipate needs.
- Hospitality.
- Exceptional Customer Service Skills.
- Local Knowledge Skills.
- Fault Reporting/Troubleshooting.
- Exceeding Customer Expectations.
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday off.
- Opportunities for career progression and development.
Night Porter in Derry employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Derry
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the services and amenities Hastings Hotels offers. This way, when you chat with the team during your interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest requests or complaints. Being able to demonstrate your ability to exceed customer expectations will definitely impress the hiring team.
✨Tip Number 3
Network with current employees! If you know anyone working at Hastings Hotels, reach out to them for insights about the company culture and what they love about their jobs. This can give you a leg up in understanding what they value in a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hastings Hotels family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Night Porter in Derry
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share any experiences you've had that highlight your commitment to excellent guest service. We want to see that you genuinely care about making guests feel welcome and valued.
Tailor Your Application: Make sure to customise your application to fit the Night Porter role at Hastings Hotels. Highlight relevant skills and experiences that match the job description. This shows us that you've done your homework and are really interested in joining our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our Hotel Reception Team.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our fantastic team!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and the Everglades Hotel specifically. Understand their values, services, and what makes them unique in the hospitality industry. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent guest service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle complaints and ensure guest satisfaction, as this will resonate well with the interviewers.
✨Dress to Impress
Even though the role is night-based, first impressions matter! Dress smartly and maintain a well-groomed appearance. This reflects your professionalism and respect for the position you’re applying for, which is crucial in the hospitality sector.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
