At a Glance
- Tasks: Supervise the housekeeping team to ensure exceptional guest experiences and maintain high standards.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team that values quality service and personal development.
- Qualifications: Previous housekeeping experience and strong leadership skills are essential.
The predicted salary is between 30000 - 32450 £ per year.
Hastings Hotels is a family owned luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Housekeeping Supervisor at the Everglades Hotel.
Under the inspiring leadership of our Executive Head Housekeeper, Dorota Lewinska, you will assist the Manager in providing leadership to our team, ensuring the smooth day-to-day supervision of our busy hotel Housekeeping team. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy housekeeping environment and be able to lead, motivate and support your team members to achieve success.
You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 7am to 3pm, 8am to 4pm and 9am-5pm - with later hours at the weekend. The salary for this full-time position is £23,910.00 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role:
- To assist with the supervision of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
- To take responsibility for the effective supervision of Housekeeping staff, to ensure efficient operation of the housekeeping function and delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all employees are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood and implemented, and daily checking procedures are fully applied.
- To ensure company policies relating to stock control and stock ordering are implemented and monitored.
- To ensure all housekeeping staff receive the appropriate training and coaching to provide effective and efficient service in line with Hastings standards.
- To ensure the team work to trained standards, providing feedback to deliver effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
- To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
- To ensure you and the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure the security of guest bedrooms and storage areas is maintained at all times.
- To ensure all material and equipment are used in accordance with guidelines and are properly maintained.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- Any other duties as required by management.
About You:
- We would love you to have some similar previous experience ideally at a supervisory level.
- Educated to GCSE standard or equivalent with grades A-C in English and Maths.
- Right to Work in the United Kingdom.
- Work well under pressure and be a team player.
- Must have excellent attention to detail.
- Smart well-groomed appearance is essential.
- Excellent communication and basic numeracy skills.
- Must have previous Housekeeping Experience.
Desired Criteria:
- Previous Housekeeping experience gained within a hotel.
- Previous supervisory experience gained within a similar quality establishment.
Skills Needed:
- Hospitality.
- Cleaning Skills.
- Supervisory Skills.
About The Company:
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture:
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits:
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation, Paid time off, Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health.
Housekeeping Supervisor TLNT1_NI in Derry employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. Located in Northern Ireland, our family-owned luxury hotel group provides extensive learning opportunities, competitive salaries, and generous benefits including 29 days holiday plus your birthday, free meals, and employee discounts, making it an ideal place for those seeking a rewarding career in hospitality.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor TLNT1_NI in Derry
✨Tip Number 1
Get to know the hotel! Before your interview, take a good look at Hastings Hotels and what they stand for. Familiarise yourself with their values and services so you can show off your knowledge and passion during the chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to housekeeping and leadership. Prepare your answers, focusing on your past experiences and how they align with the role of Housekeeping Supervisor.
✨Tip Number 3
Dress to impress! Make sure you look smart and well-groomed for your interview. First impressions matter, especially in the hospitality industry where presentation is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeping Supervisor TLNT1_NI in Derry
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating exceptional experiences for guests, so share any relevant stories or experiences that highlight your passion for the industry.
Tailor Your CV:Make sure your CV is tailored to the Housekeeping Supervisor role. Highlight your previous housekeeping experience and any supervisory roles you've held. We love seeing how your skills align with what we're looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors in your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about Hastings Hotels and our amazing benefits there!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and their values. Understand what makes them unique in the luxury hotel market and be ready to discuss how your experience aligns with their commitment to exceptional guest service.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've motivated or trained staff, resolved conflicts, or improved processes. This will demonstrate your capability to manage and inspire a team.
✨Attention to Detail is Key
Hastings Hotels prides itself on quality and attention to detail. Be prepared to discuss specific instances where your keen eye for detail has made a difference in your previous roles. This could be anything from maintaining high cleaning standards to ensuring guest satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. You might ask about the training opportunities available for new supervisors or how the housekeeping team collaborates with other departments to enhance guest experiences.
