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- Tasks: Serve food and beverages, ensuring guests have an amazing experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, tips, and 29 days holiday plus your birthday.
- Other info: Opportunities for career progression and personal development await you!
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: Good command of English and excellent communication skills; experience is a plus but not essential.
The predicted salary is between 9.55 - 12.75 £ per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Everglades Hotel.
Under the inspiring leadership of our Restaurant Manager, Eimear Courtney, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Hours vary to cover breakfast, lunch, dinner and evening functions. The rate of pay for this casual position ranges from £9.55 to £12.75 per hour depending on your age.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development.
About The Role
- To be responsible for serving food & beverages for the greatest enjoyment of our guests.
- To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met.
- Typical tasks include clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You
- We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.
- Good Command of English Language.
- Right to Work in the United Kingdom.
- Must have excellent communication and basic numeracy skills.
- Must have a professional appearance.
Desired Criteria
- Previous experience serving food and beverages.
Skills Needed
- Bar Service.
- Exceptional Customer Service Skills.
- Responding to Customer Needs.
- Exceeding Customer Expectations.
Company Culture
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation.
- Paid time off.
- Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
Food and Beverage Assistant in Derry employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant in Derry
✨Tip Number 1
Get to know Hastings Hotels! Before your interview, check out their website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or complaints. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in hospitality, so put your best foot forward and show them you care about your appearance.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Food & Beverage Team!
We think you need these skills to ace Food and Beverage Assistant in Derry
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We love seeing candidates who are excited about joining our Food & Beverage Team and providing excellent service to our guests.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills that match the job description. Even if you don’t have direct experience, focus on your communication skills and willingness to learn – we value those traits!
Be Professional Yet Friendly: While it’s important to maintain a professional tone in your application, don’t forget to let your personality come through. We’re looking for team players who can connect with guests and colleagues alike, so a friendly approach can go a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about Hastings Hotels there!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know the Company
Before your interview, take some time to research Hastings Hotels. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Food and Beverage Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. If you don’t have direct experience, think about situations where you’ve helped others or worked in a team setting.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. Wear smart attire that reflects the hospitality industry’s standards. A polished appearance shows that you respect the role and the company.
✨Ask Thoughtful Questions
At the end of the interview, be ready with a few questions about the role or the company culture. This demonstrates your enthusiasm and helps you gauge if Hastings Hotels is the right fit for you. Consider asking about training opportunities or how the team collaborates to enhance guest experiences.