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- Tasks: Join our Concierge Team to provide exceptional service and assist guests at our luxury hotel.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland, known for quality and hospitality.
- Benefits: Enjoy free meals, employee discounts, flexible shifts, and opportunities for career growth.
- Why this job: Be part of a friendly team, develop your skills, and create memorable experiences for guests.
- Qualifications: Passion for hospitality, excellent communication skills, and a clean driving licence are essential.
- Other info: Casual position with potential for full or part-time contracts; competitive pay based on age.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Concierge Teamat the exclusive Culloden Estate and Spa.
Under the inspiring leadership of our Head Concierge, Jonathan Wade, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. Find out more about why our people love working for Hastings Hotels here.
The successful candidate can expect to be offered a variety of shifts and whilst the position is advertised on a casual basis, we would also be pleased to discuss a full or part-time contract.
The rate of pay for this position is £9 – £12.25 per hour, depending on your age.
We offer a range of benefits including free staff meals, employee discounts, and opportunities for career progression and development. For further details about our employee benefits click here .
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To be responsible for providing a professional concierge service for the greatest enjoyment of our guests.
- To welcome guests to the hotel, directing and assisting them as required.
- To provide guests with information on facilities, services, events and attractions, tours, travel routes and transport schedules, arranging tickets, bookings, appointments and reservations as required.
- To provide guests with maps, brochures and other literature, relevant to the area.
- To be aware of all hotel services and be proactive in the sale of these to guests.
- To ensure you handle, store and deliver guest luggage with care and to the appropriate destination.
- To provide a guest car parking service.
- To assist guests with any reasonable request for hotel services.
- To work effectively with colleagues to ensure an harmonious working environment where all employees are treated with respect and dignity.
- To maintain the security of guest property and storage areas at all times, immediately reporting any breaches.
- To comply with all health, safety and hygiene policies and procedures.
- To respond to guest complaints with courteously andefficiently, finding the appropriate solution or escalate to the management team when required.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience and a passion for excellent guest service.
Required Criteria
- Right to Work in the United Kingdom
- Full clean driving licence with no penalty points.
- Must have excellent attention to detail
- Work well under pressure and be a team player
- Excellent communication skills
- A professional appearance
- A passion for tourism and hospitality
Desired Criteria
- Previous hospitality experience
- Knowledge of Tourist destinations in the local area and across Northern Ireland
Skills Needed
Hospitality, Exceptional Customer Service Skills, Local Knowledge Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
£9.00 – £12.25 per hour
Skills:
Hospitality Exceptional Customer Serv Local Knowledge Skills
Benefits:
Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary
Concierge employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and tourist attractions in Northern Ireland. Being knowledgeable about local hotspots will not only impress your potential employers but also enhance your ability to assist guests effectively.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the hotel staff or during networking events. A friendly and professional demeanour can leave a lasting impression and demonstrate your suitability for the role.
✨Tip Number 3
Consider visiting Hastings Hotels' properties to get a feel for their service style and atmosphere. This will help you align your approach with their values and show genuine interest in becoming part of their team.
✨Tip Number 4
Engage with current employees on social media platforms or professional networks. Asking them about their experiences can provide valuable insights and may even lead to a referral, increasing your chances of landing the job.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you provided exceptional guest experiences, as this is crucial for the Concierge position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for tourism and hospitality. Mention why you want to work for Hastings Hotels specifically and how your skills align with their values of providing excellent guest service.
Highlight Local Knowledge: If you have knowledge of local tourist destinations and attractions, be sure to include this in your application. It shows that you can provide valuable information to guests and enhance their experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a role in hospitality.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your commitment to excellent guest service, as Hastings Hotels values individuals who are passionate about making guests feel welcome.
✨Demonstrate Local Knowledge
Familiarise yourself with local attractions, events, and transport options in Northern Ireland. Being able to provide insightful recommendations will impress the interviewers and show that you can enhance the guest experience.
✨Highlight Teamwork Skills
Since the role involves working closely with colleagues, be prepared to discuss examples of how you've successfully collaborated in a team environment. Emphasising your ability to maintain a harmonious workplace will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or requests. Think of specific scenarios from your past experiences where you handled challenges effectively, showcasing your ability to remain calm under pressure.
