At a Glance
- Tasks: Support the Revenue Team with administrative tasks and drive revenue opportunities.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Work in a vibrant office near Belfast City Centre with great growth opportunities.
- Why this job: Be part of a friendly team and develop your skills in a dynamic hospitality environment.
- Qualifications: GCSEs in English and Maths, strong numeracy, and excellent communication skills required.
The predicted salary is between 24570 - 24570 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic Revenue Administrator to support the Revenue Team at our Corporate Head Office in Belfast. Our Head Office is adjoined to the four-star Stormont Hotel and located just minutes away from Belfast City Centre.
Under the inspiring leadership of our Group Revenue Manager, Cathy Scott, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role with a leading hospitality group. This role will primarily provide administrative support to the Revenue Team; however, you will be encouraged to drive revenue and sales opportunities, whilst supporting colleagues across the business.
The successful candidate can expect to work office hours fully on site, Monday to Friday, 35 hours per week excluding breaks. The salary for this full-time position is £24,570 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days' holiday plus your birthday, free car parking at the Stormont Hotel, and opportunities for career progression and development. Upon completion of your probationary period, you can enjoy a Hastings experience at any one of our luxury hotels with bed and breakfast for two.
About The Role:
- Provide administrative assistance and support to the Group Revenue Manager.
- Compile daily, weekly, and monthly revenue reports and distribute to the senior management team in a timely manner.
- Daily communication with the Revenue Manager and Central Reservations team to review business on the books for the Hastings Hotels group of properties.
- Review daily and weekly reports including daily rooms report, and competitors report to track pickup/pace and drop offs to identify revenue opportunities.
- Review and maintain the Property Management System (PMS) and Revenue Management System (RMS) to ensure maximum revenue optimisation for all properties in the group.
- Assist in updating websites/GDS/Wholesalers to ensure availability, rates, and restrictions across all relevant booking platforms and that these are loaded and correct at all times.
- Regularly update online portals with content and imagery that is up to date and accurate.
- Undertake regular rate checks to ensure rates/rooms are loaded, visible, and bookable on all channels.
- Build rates and packages on the Property Management System and websites for selling.
- Reconcile and process monthly commissions.
- Ensure market segmentation is updated and correct.
- Support the Group Revenue Manager with preparation of forecasts and annual budgets.
- Meet regularly with relevant team members and managers both in Head Office and in the Hotels to confirm short and long term revenue, and selling strategies as and when required.
- Manage internal accommodation requests.
- Distribute and manage reservations from key account companies, responding with confirmation, and managing cancellation of bookings across the portfolio as required.
- Assist the Central Reservations Team with telephone calls and email enquiries when required.
- Work effectively with colleagues to contribute to a harmonious working environment where all staff are treated with respect and dignity.
- Any other duties commensurate with the level of responsibility for the role, or which provide an opportunity for development, as required by the senior management team.
Required Criteria:
- A right to work in the United Kingdom.
- Educated to Level 2 (GCSE grades A-C) or the equivalent in English and Mathematics.
- Excellent numeracy and ICT skills including the Microsoft Office suite.
- Exceptional attention to detail and analytical skills.
- Excellent ability to communicate to stakeholders at all levels via email, telephone, and in person.
- Strong administrative experience and highly organised.
- Ability to work well under pressure and be a collaborative team player.
- Ability to manage own workload independently and prioritise effectively to meet deadlines.
Desired Criteria:
- Previous administrative experience in a customer-facing environment.
- Knowledge of Opera Cloud or other property management systems (PMS).
- Educated to Level 6 (Undergraduate Degree) in a relevant field such as Business Studies.
- Knowledge of Global Distribution / Channel Management Systems.
Skills Needed:
- Business Analysis
- Revenue Forecasting
- Revenue Management
- Exceptional Customer Service Skills
- Time Management/Organisational skills
Company Benefits:
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation, Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
Revenue Administrator in Belfast employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and collaboration thrive. Located in Belfast, our Corporate Head Office provides a vibrant environment with opportunities for career progression, competitive benefits including generous holiday allowances, free meals, and unique experiences at our luxury hotels. Join us to be part of a family-owned business that values quality service and invests in the growth of its people.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Revenue Administrator in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hastings Hotels and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team and contributing to their success.
✨Tip Number 3
Practice your responses to common interview questions. Think about how your skills in administration and revenue management can benefit the Revenue Team. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Hastings Hotels.
We think you need these skills to ace Revenue Administrator in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Revenue Administrator role. Highlight your relevant skills and experiences that align with what Hastings Hotels is looking for, especially in revenue management and administrative support.
Show Your Enthusiasm:Let your passion for hospitality shine through in your application. Mention why you want to work at Hastings Hotels specifically and how you can contribute to the team’s success. We love seeing candidates who are genuinely excited about joining us!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us quickly see your qualifications and understand your fit for the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining the Hastings Hotels family.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Numbers
As a Revenue Administrator, you'll be dealing with reports and data regularly. Brush up on your numeracy skills and be prepared to discuss how you've used data to drive revenue in past roles. Familiarise yourself with key metrics that are relevant to the hospitality industry.
✨Showcase Your Organisational Skills
This role requires strong organisational abilities. During the interview, share specific examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised, as this will demonstrate your capability to handle the demands of the position.
✨Communicate Effectively
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've effectively communicated with team members or stakeholders in previous jobs, especially in high-pressure situations.
✨Emphasise Teamwork
Hastings Hotels values collaboration, so be sure to highlight your experience working in teams. Share stories that illustrate your ability to work harmoniously with others, support colleagues, and contribute to a positive work environment. This will show that you're a good fit for their culture.
