At a Glance
- Tasks: Handle reservations and provide exceptional customer service in a luxury hotel environment.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be part of a friendly team and develop your skills in the exciting hospitality industry.
- Qualifications: Customer service experience and excellent computer literacy required.
The predicted salary is between 23474 - 23474 € per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Central Reservations Team based in Corporate Head Office, Belfast.
Under the leadership of our Central Reservations Manager, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. Hours vary, but typical shift patterns include 8am - 4pm, 11am - 7pm, and 12pm - 8pm. The salary for this full-time position is £23,474 per annum. We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
About The Role
- To be responsible for handling reservations enquiries and bookings to maximise revenue and occupancy for the Hastings Group of Hotels.
- To handle reservations calls promptly, courteously, and efficiently, ensuring that all bookings are entered correctly and completely on the system.
- To ensure that caller requests, concerns, or complaints are dealt with courteously and efficiently, taking action to resolve problems where possible, or escalating to the management team where required.
- To process all reservations related correspondence, ensuring all special requests are actioned and relevant personnel are informed as appropriate.
- To complete daily, weekly, and monthly administration to ensure effective maintenance of files and systems.
- To prepare daily, weekly, monthly, and ad-hoc reports as required.
- To actively sell and cross sell all outlets within the business, ensuring all opportunities to increase sales are maximised.
- To update 3rd party extranet sites, GDS and Hastings Hotels websites as and when required.
- To maintain effective communication with Group Sales and hotels personnel, to maximise sales opportunities and ensure complete guest satisfaction.
- To ensure all equipment and materials are used in correct manner and any problems are reported immediately.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety, and hygiene policies and procedures and any relevant legislation.
- Any other duties as required.
Required Criteria
- A right to work in the United Kingdom.
- Excellent computer literacy to include experience with the Microsoft Office Suite.
- Educated to Level 2 (GCSE) or the equivalent with grades A-C in English and Mathematics.
- Ability to deliver an exceptional standard of customer service.
- Ability to work well under pressure and be a team player.
- Previous experience in a customer service environment.
Desired Criteria
- Previous experience in the Hospitality industry.
- Previous telephony experience gained within a contact centre environment.
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or Business and Marketing.
Skills Needed
- Microsoft Office Suite.
- Exceptional Customer Service Skills.
- Reservation skills.
- Telephone handling.
- Time Management/Organisational skills.
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. It is more important that you have the correct behaviours and attitude than every last qualification. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
Reservations Agent TLNT1_NI in Belfast employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture within its Central Reservations Team in Belfast. Employees enjoy a range of benefits including free meals, generous holiday allowances, and opportunities for career progression, all while being part of a family-owned luxury hotel group that values quality service and personal growth.
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent TLNT1_NI in Belfast
✨Tip Number 1
Get to know Hastings Hotels! Research their values and culture so you can show how you fit in. When you chat with them, drop in some examples of how your experience aligns with their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and think about how you'd respond. This will help you feel more confident and ready to impress.
✨Tip Number 3
Show off your personality! Hastings Hotels is all about people, so let your enthusiasm shine through. Be friendly, approachable, and don’t be afraid to share a bit about yourself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest roles and updates there, making it easier for us to connect.
We think you need these skills to ace Reservations Agent TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the role of Reservations Agent. Highlight your customer service experience and any relevant skills that match what we're looking for. It shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially in a role where clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you research Hastings Hotels and understand their values and what they offer. Familiarise yourself with their services and the role of a Reservations Agent. This will help you answer questions confidently and show your enthusiasm for the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. This will demonstrate your ability to handle reservations calls courteously and efficiently.
✨Practice Makes Perfect
Rehearse common interview questions related to the hospitality industry and customer service. You might be asked how you would handle a difficult customer or manage multiple bookings at once. Practising your responses will help you feel more relaxed and articulate during the actual interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the company culture is relaxed, showing that you take the opportunity seriously can set a positive tone. Plus, it reflects your understanding of the hospitality industry's standards.
