At a Glance
- Tasks: Serve food and beverages, ensuring guests have an amazing experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, tips, and 29 days holiday plus your birthday.
- Other info: Great opportunities for career progression and personal development await you.
- Why this job: Develop your skills in a friendly team while working in a vibrant hospitality environment.
- Qualifications: Exceptional customer service skills and a professional appearance are essential.
The predicted salary is between 9 - 12 € per hour.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking reliable and enthusiastic people to support our Food & Beverage Team over the summer at the Stormont Hotel. Under the inspiring leadership of our General Manager, you will have the opportunity to work with our friendly team, develop your skills, and enjoy the variety offered by a role in hospitality.
The rate of pay for these casual positions is £9.55 to £12.75 per hour depending on your age. We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, and opportunities for career progression and development.
About The Role
- To be responsible for serving food & beverages for the greatest enjoyment of our guests and maximum profit contribution to the Hotel.
- To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met.
- Typical tasks include clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
Required Criteria
- Right to Work in the United Kingdom
- Ability to deliver an exceptional standard of customer service
- A professional appearance
- A high level of attention to detail
- Excellent communication skills
Desired Criteria
- Previous experience serving food and beverages
- Previous experience in a high-quality Hotel
Skills Needed
- Bar Service
- Food Service Skills
- Exceptional Customer Service Skills
Company Benefits
- Free staff meals
- Cash and credit card tips
- Employee discounts
- 29 days holiday plus your birthday
- Opportunities for career progression and development
- Vacation
- Paid time off
- Retirement plan and/or pension
- Employee development programs
- Competitive salary
- Preferential room rates
- Family and friends rates
- Discount on meals purchased
- Discount on spa treatments or products
- Free meals during shifts
- Free parking or Discounted parking
- Employee Assistance Scheme
- Wellbeing Scheme
- Employee Recognition Scheme
- On the job learning
- Access to Health & Wellbeing app
- Long service awards
- Staff celebration events
- Company employee App
Food & Beverage Assistant JBLE1_NI in Belfast employer: Hastings Hotels Group Limited
Hastings Hotels is a family-owned luxury hotel group in Northern Ireland that prioritises its people, fostering a supportive and collaborative work environment. As a Food & Beverage Assistant at the Stormont Hotel, you will enjoy competitive pay, free staff meals, and numerous opportunities for career progression while working alongside a friendly team dedicated to delivering exceptional guest experiences. With a strong emphasis on employee development and a culture that values quality service, Hastings Hotels is an excellent employer for those seeking meaningful and rewarding employment in hospitality.
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant JBLE1_NI in Belfast
✨Tip Number 1
Get to know Hastings Hotels! Before your interview, check out their website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or complaints. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Hastings Hotels' high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the Hastings Hotels family. Don’t miss out on this chance!
We think you need these skills to ace Food & Beverage Assistant JBLE1_NI in Belfast
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our Food & Beverage Team and providing excellent service to our guests.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills. If you've worked in food and beverage before, share those stories! We love seeing how your background aligns with what we do at Hastings Hotels.
Be Professional Yet Friendly:While we appreciate a casual tone, remember to maintain professionalism in your application. Use clear language and check for any typos. We’re looking for someone who can communicate well with guests and colleagues alike!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you know about Hastings Hotels and what they stand for. Familiarise yourself with their values, especially around customer service and teamwork. This will help you show that you're genuinely interested in being part of their family.
✨Show Off Your Skills
Be ready to talk about your previous experience in food and beverage service. Think of specific examples where you delivered exceptional customer service or handled a tricky situation. This will demonstrate your ability to meet guest needs and expectations.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. A smart appearance shows that you respect the role and the company. Plus, it aligns with the high standards Hastings Hotels uphold.
✨Ask Questions
Prepare a few questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how they support career progression. It shows you're engaged and thinking about your future with them.
