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- Tasks: Serve food and beverages, ensuring guests have an amazing experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, tips, and 29 days holiday plus your birthday.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a friendly team and develop your skills in a vibrant hospitality environment.
- Qualifications: GCSEs in English and Maths, excellent communication skills, and a professional appearance.
The predicted salary is between 19800 - 26520 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel. Under the inspiring leadership of our General Manager, Andy McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
Hours vary to cover breakfast, lunch, dinner and evening functions. The rate of pay for this casual position ranges from £9.55ph-£12.75ph depending on age. We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team and opportunities for career progression and development.
About The Role
- To be responsible for serving food & beverages for the greatest enjoyment of our guests.
- To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met.
- Typical tasks include clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You
- We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.
- Good Command of English Language.
- Right to Work in the United Kingdom.
- Must be educated to GCSE level or the equivalent with grades A-C in English and Maths.
- Must have excellent communication and basic numeracy skills.
- Must have a professional appearance.
Desired Criteria
- Previous experience serving food and beverages.
Skills Needed
- Bar Service.
- Exceptional Customer Service Skills.
- Responding to Customer Needs.
- Exceeding Customer Expectations.
Company Benefits
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation, Paid time off, Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
Food and Beverage Assistant TLNT1_NI in Belfast employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Assistant TLNT1_NI in Belfast
✨Tip Number 1
Get to know Hastings Hotels! Research the company culture and values so you can show how you fit in. Mention specific things you love about their approach to hospitality during your interview.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or complaints. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in the hospitality industry where appearance is key.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from Hastings Hotels.
We think you need these skills to ace Food and Beverage Assistant TLNT1_NI in Belfast
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our Food & Beverage Team and providing excellent service to our guests.
Tailor Your Application: Make sure to customise your application to highlight any relevant experience or skills you have. Even if you don't have direct experience, share how your previous roles have prepared you for this position with us.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, take some time to research Hastings Hotels and their values. Familiarise yourself with their commitment to quality service and how they treat their staff. This will show your genuine interest in the company and help you align your answers with their expectations.
✨Show Off Your People Skills
As a Food and Beverage Assistant, exceptional customer service is key. Prepare examples of how you've successfully interacted with customers in the past. Think about times when you went above and beyond to meet someone's needs or resolved a complaint effectively.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. Wear smart attire that reflects the hospitality industry. A polished appearance shows that you respect the role and the guests you'll be serving.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.