At a Glance
- Tasks: Serve food and beverages, ensuring guests have an amazing experience.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, tips, discounts, 29 days holiday plus your birthday, and career growth.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a friendly team and develop your skills in a vibrant hospitality environment.
- Qualifications: GCSEs in English and Maths, good communication skills, and a professional appearance.
The predicted salary is between 23478 - 23478 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. We are seeking a reliable and enthusiastic person to become part of our Food & Beverage Team at the exclusive Europa Hotel. Under the inspiring leadership of our General Manager, Andrew McNeill, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. The salary for this full-time position is £23,478 per annum. We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, an excellent service charge shared across the team, 29 days holiday plus your birthday and opportunities for career progression and development.
About The Role:
- To be responsible for serving food & beverages for the greatest enjoyment of our guests.
- To maintain the cleanliness and presentation of the service areas according to Hastings Standards.
- To serve food and beverages to guests ensuring the highest standard of service and that all guest needs and expectations are met.
- Typical tasks include clearing and setting tables, taking orders, serving food and beverages and taking payments.
- To ensure all cash, charges, floats and till procedures are carried out correctly.
- Greeting guests and responding to their queries.
- To ensure all equipment and materials are used in the correct manner and any problems are reported immediately.
- To always maintain the security of stock areas, immediately reporting any breaches.
- To be knowledgeable about the hotel offerings and be proactive in the sale of these to guests.
- To ensure that guest concerns are dealt with politely and efficiently, reporting them to the Supervisor/Manager on duty.
- To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
- To comply with all health, safety and hygiene policies and procedures.
- Any other duties as required by management.
About You:
- We would love you to have some similar previous experience, but this is not essential as our Food and Beverage Team will provide you with full training.
- Good Command of English Language.
- Right to Work in the United Kingdom.
- Must be educated to GCSE level or the equivalent with grades A-C in English and Maths.
- Must have excellent communication and basic numeracy skills.
- Must have a professional appearance.
Desired Criteria:
- Previous experience serving food and beverages.
Skills Needed:
- Bar Service.
- Exceptional Customer Service Skills.
- Responding to Customer Needs.
- Exceeding Customer Expectations.
Company Culture:
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey...
Company Benefits:
- Free staff meals.
- Cash and credit card tips.
- Employee discounts.
- 29 days holiday plus your birthday.
- Opportunities for career progression and development.
- Vacation.
- Paid time off.
- Retirement plan and/or pension.
- Employee development programs.
- Competitive salary.
- Preferential room rates.
- Discount on meals purchased.
- Discount on spa treatments or products.
- Free meals during shifts.
- Free parking or Discounted parking.
- Employee Assistance Scheme.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- On the job learning.
- Access to Health & Wellbeing app.
- Long service awards.
- Staff celebration events.
- Company employee App.
Food and Beverage Assistant JBLE1_NI in Belfast employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture at the prestigious Europa Hotel in Northern Ireland. With comprehensive benefits including free meals, generous holiday allowances, and clear pathways for career progression, employees are encouraged to grow and thrive in a dynamic hospitality environment where teamwork and respect are paramount.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food and Beverage Assistant JBLE1_NI in Belfast
✨Tip Number 1
Get to know Hastings Hotels! Before your interview, check out their website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an excellent experience for guests, think of examples from your past where you've gone above and beyond for someone. Be ready to share these stories during your chat with the hiring team.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and polished when you arrive for your interview. It shows that you take the opportunity seriously and are ready to represent Hastings Hotels.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Food & Beverage Team.
We think you need these skills to ace Food and Beverage Assistant JBLE1_NI in Belfast
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see that you're excited about joining our Food & Beverage Team and providing excellent service to our guests.
Tailor Your Application:Make sure to customise your application to highlight any relevant experience or skills you have. Even if you don't have direct experience, focus on your communication skills and willingness to learn – we value attitude over everything!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, take some time to research Hastings Hotels and the Europa Hotel specifically. Familiarise yourself with their values, services, and what makes them stand out in the hospitality industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your People Skills
As a Food and Beverage Assistant, exceptional customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer or resolved a difficult situation. This will demonstrate your ability to meet guest needs and exceed expectations.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. Wear smart attire that reflects the hospitality industry’s standards. A polished appearance shows that you respect the role and the company’s image.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions. Inquire about team dynamics, training opportunities, or what a typical day looks like for a Food and Beverage Assistant. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
