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- Tasks: Lead a dynamic team in delivering 5-star service at our luxury Lough Bar.
- Company: Join Hastings Hotels, a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday off, and career progression.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a team that creates exceptional guest experiences in a stunning environment.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 26390 - 26390 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together, we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5-star, luxury service? If so, we would welcome you to apply for the position of Beverage Supervisor at the exclusive Culloden Estate & Spa.
Supported by our Beverage Manager, you will provide leadership to our team, ensuring the smooth day-to-day running of our busy Lough Bar. We want to help you to develop your skills and offer an extensive range of learning and development opportunities. The successful candidate will have worked in a busy hospitality environment and be able to provide an exceptional standard of service. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven. As a Supervisor you will have a flexible approach as working patterns will include days, evenings, and weekends as required. This full-time position offers a salary of up to £26,390 per annum.
In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, cash and credit cards tips, 29 days holiday plus your birthday off, and opportunities for career progression and development.
About The Role
- To be responsible for the presentation of the Lough Bar and the service of food and beverage for the greatest enjoyment of our guests.
- To take responsibility for the effective supervision of the team, to ensure an efficient operation and the delivery of Hastings product and service standards.
- To support other outlets within the Culloden Estate as and when required.
- To ensure bar stocks are fully maintained and that goods and products are properly displayed to a high standard.
- To prepare and dispense drinks as requested by guests, maintaining high standards of presentation.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution or escalate, if required, to the management team in a timely manner.
- To ensure that the bar, guest areas and equipment are maintained in accordance with Hastings standards.
- To receive payments for sales and record drinks and goods sold to guests in accordance with operating procedures.
- To use equipment and bar pumps efficiently, maintaining proper measures and ensuring minimum wastage.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To maintain the security of stock areas at all times, immediately reporting any breaches.
- To ensure company policies relating to cash handling, stock control and stock ordering are maintained and monitored, taking appropriate action to resolve problems.
- To ensure the team receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure the hotel's compliance with all matters relating to licensing laws, Customs and Excise Regulations and all other relevant legislation.
- Any other duties as required by Management.
Required Criteria
- Right to Work in the United Kingdom
- Educated to Level 2 (GSCE) or the equivalent with grades A-C in English and Mathematics
- Previous experience in a food and beverage role.
- A professional appearance.
- Ability to deliver an exceptional standard of customer service.
- Excellent attention to detail.
- Ability to lead and motivate a team to achieve success.
Desired Criteria
- Educated to Level 6 (Undergraduate Degree) or the equivalent, in a relevant field such as Tourism and Hospitality Management or working towards.
- Previous supervisory experience gained in a high-quality establishment.
Skills Needed
- Bar Service
- Food Service Skills
- Exceptional Customer Service Skills
- Supervisory Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, a stand-alone gastro-pub, and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. For over 50 years this family owned business has successfully established its identity in the market because we place quality and service at the heart of everything we do.
Company Culture
Our guests remember the small details. The open fire in the lounge. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our people. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday, and opportunities for career progression and development.
Bar Supervisor TLNT1_NI employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bar Supervisor TLNT1_NI
✨Tip Number 1
Get to know the company culture! Before your interview, check out Hastings Hotels' social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about creating exceptional experiences for guests, think of examples from your past where you've gone above and beyond. Be ready to share these stories during your interview!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look professional and polished when you show up for your interview. It shows you care about the role and the standards of Hastings Hotels.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a nice touch!
We think you need these skills to ace Bar Supervisor TLNT1_NI
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you genuinely care about creating exceptional experiences for guests, so share any relevant stories or experiences that highlight your passion.
Tailor Your CV: Make sure your CV is tailored to the Bar Supervisor role. Highlight your previous experience in food and beverage, and don’t forget to mention any supervisory roles you've had. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for attention to detail, so make sure there are no typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Know Your Stuff
Before the interview, make sure you’re familiar with Hastings Hotels and their values. Understand what makes their service exceptional and be ready to discuss how your experience aligns with their standards. This shows you care about the role and are genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Bar Supervisor, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated or trained a team. Highlight any specific challenges you faced and how you overcame them to ensure excellent service.
✨Demonstrate Customer Service Excellence
Hastings Hotels prides itself on delivering 5-star service. Be ready to share stories that illustrate your commitment to customer satisfaction. Think of times when you went above and beyond for a guest or resolved a complaint effectively.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the training opportunities available or how they measure success in the bar team. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.