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- Tasks: Manage the night team and ensure smooth hotel operations.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Why this job: Join a friendly team, develop your skills, and make a real impact in hospitality.
- Qualifications: Previous night experience and strong communication skills are essential.
- Other info: Flexible shifts, with a focus on personal development and a supportive work culture.
The predicted salary is between 15600 - 15600 £ per year.
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Hotel Reception Team at the exclusive Grand Central Hotel
Under the inspiring leadership of our General Manager, Jake McHugh, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 21 hours per week (excluding breaks), three shifts out seven including weekends.
Hours are from 11pm-7am, 3 shifts out of 7 including weekends.
The salary for this exciting part time position is £15,600 pa
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
About the Role
To be responsible for the effective management of the night team ensuring the efficient running of the hotel during the night.
1.To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring HR procedures are followed.
2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
4.To ensure company policies relating to cash handling are implemented and monitored, taking appropriate action to resolve problems.
5.To ensure all night staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
6.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests.
7.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
8.To ensure you and the team assist guests with any reasonable request for hotel services
9.To ensure you and the team respond to complaints and find the appropriate solution.
10.To ensure you and the team take responsibility for the security of the hotel and relevant storage areas.
11.To maintain effective communication and relationships with other hotel departments and enforcement agencies to maintain an effective operation and ensure guest satisfaction.
12.To ensure the Front Office areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
13.To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
14.To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
15.To assist with the recruitment, selection and utilisation of Front Office staff to achieve the optimum use of staff resource in line with business peaks and troughs.
16. To ensure the Hotels compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.
17.To carry out Duty Manager duties as required.
18.Any other duties as required by Senior Management
About You
You will have previous night experience, some of which has been gained at a management level.
Required Criteria
- Excellent communication, numeracy and IT skills
- Customer care experience
- Smart well groomed appearance
- Exceptional attention to detail
- Work well under pressure and be a team player
- A right to work within the United Kingdom
- Educated to GCSE Standard or the equivalent including English and Maths
Desired Criteria
- Hold a third level qualification
- Previous hospitality management experience
Skills Needed
Hospitality, Bar Service, Supervisory Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast… and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification… we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
£15,600.00 per year
Skills:
Hospitality Bar Service Supervisory Skills
Benefits:
Vacation, Paid time off Retirement plan and/or pension Employee development programs Employee discounts Cycle to work Competitive salary
Assistant Night Manager employer: Hastings Hotels Group Limited
Contact Detail:
Hastings Hotels Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Night Manager
✨Tip Number 1
Familiarise yourself with Hastings Hotels and their values. Understanding their commitment to quality and employee development will help you align your responses during the interview, showcasing how you can contribute to their team.
✨Tip Number 2
Highlight your previous night management experience in hospitality. Be prepared to discuss specific situations where you successfully managed a team or resolved guest complaints, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively interacted with both guests and team members in past roles. This is crucial for a position that requires managing staff and ensuring guest satisfaction.
✨Tip Number 4
Research the local area and the amenities offered by the Grand Central Hotel. Being knowledgeable about the hotel’s services and local attractions will not only impress during the interview but also show your enthusiasm for the role.
We think you need these skills to ace Assistant Night Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and any previous management roles. Emphasise your communication skills, customer care experience, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Hastings Hotels that appeal to you, such as their commitment to quality and employee development.
Highlight Relevant Skills: In your application, clearly outline your skills related to hospitality, bar service, and supervisory roles. Use examples from your past experiences to demonstrate how you meet the job requirements.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hastings Hotels Group Limited
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences that highlight your love for providing excellent customer service and how you enjoy creating memorable experiences for guests.
✨Demonstrate Leadership Skills
As an Assistant Night Manager, you'll need to manage and motivate a team. Prepare examples of how you've successfully led a team in the past, focusing on your communication and training abilities.
✨Know the Hotel Inside Out
Familiarise yourself with Hastings Hotels and the Grand Central Hotel specifically. Be ready to discuss their services, amenities, and any recent news about the hotel. This shows your genuine interest and helps you stand out.
✨Prepare for Situational Questions
Expect questions about how you would handle specific situations, such as guest complaints or staff conflicts. Think through potential scenarios and your approach to resolving them effectively while maintaining a positive environment.
