At a Glance
- Tasks: Lead the housekeeping team to ensure a 5-star experience for guests.
- Company: Hastings Hotels is a family-owned luxury hotel group in Northern Ireland.
- Benefits: Enjoy free meals, employee discounts, 29 days holiday plus your birthday, and career progression opportunities.
- Other info: Flexible working hours with a competitive salary of £26,000 per annum.
- Why this job: Join a supportive team focused on quality service and personal development.
- Qualifications: Previous housekeeping experience and strong communication skills are essential.
The predicted salary is between 26000 - 36400 £ per year.
Overview
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland. We value our people. It’s our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things. Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Assistant Head Housekeeper at the exclusive Grand Central Hotel.
Under the inspiring leadership of our Executive Head Housekeeper, Lisa Surgenor, you will assist in providing leadership to our Housekeeping Team, ensuring the smooth day-to-day management of our busy hotel housekeeping department. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
The successful candidate will have worked in a busy housekeeping environment and be able to lead, motivate and support your team members to achieve success. You can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends. As Assistant Head Housekeeper you will have a fully flexible approach as working patterns will include days, evenings and weekends as required. Hours vary, but a typical shift pattern is 8am to 4pm with later hours at the weekend.
The salary for this full-time position is £28,000 per annum.
In addition to a competitive salary, Hastings Hotels offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our employee benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To assist with the management of the Housekeeping function for the greatest enjoyment of the guests and maximum resource efficiency for the hotel.
- To take responsibility for the effective leadership of the housekeeping employees in the absence of the Head Housekeeper, to ensure the efficient operation of the housekeeping function and the delivery of Hastings product and service standards.
- To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
- To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
- To ensure company policies relating to stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
- To ensure all housekeeping employees receive appropriate training, coaching and development to provide effective and efficient service in line with Hastings standards.
- To maintain effective communication and relationships with other hotel departments, suppliers and agencies to maintain an effective operation and ensure guest satisfaction.
- To ensure all bedroom, public and ancillary areas are properly maintained and presented to Hastings standards.
- To ensure the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.
- To ensure you and the team assist guests with any reasonable request for hotel services.
- To ensure you and the team respond to complaints and find the appropriate solution.
- To ensure all housekeeping and laundry equipment is properly maintained to maximise operating efficiency.
- To ensure the security of guest bedrooms and storage areas is maintained at all times.
- To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and company policies and procedures.
- To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
- To assist with the recruitment, selection and utilisation of housekeeping employees to achieve the optimum use of employee resource in line with business peaks and troughs.
- To ensure the hotel\'s compliance with relevant legislation.
- To carry out Duty Manager duties as required.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience
Required Criteria
- Must have previous Housekeeping Experience
- Excellent communication and basic numeracy skills
- Smart well groomed appearance is essential
- Must have excellent attention to detail
- Work well under pressure and be a team player
- Right to Work in the United Kingdom
- Educated to GCSE standard or equivalent with grades A-C in English and Maths
Desired Criteria
- Must have previous supervisory experience gained within a similar quality establishment
- Previous Housekeeping experience gained within a hotel
- Educated to third level standard
Skills Needed
Hospitality, Cleaning Skills, Supervisory Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased, Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
£28,000.00 per year
Skills: Hospitality, Cleaning Skills, Supervisory Skills
Benefits: Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary
Assistant Head Housekeeper - Grand Central in Belfast employer: Hastings Hotels Group Limited
Hastings Hotels is an exceptional employer that prioritises the well-being and development of its staff, offering a supportive work culture where teamwork and respect are paramount. As an Assistant Head Housekeeper at the prestigious Grand Central Hotel, you will benefit from competitive pay, extensive training opportunities, and a generous holiday allowance, all while contributing to creating memorable experiences for guests in a luxurious setting. With a strong focus on employee growth and retention, Hastings Hotels is committed to helping you thrive in your career within the hospitality industry.
Contact Details:
Hastings Hotels Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Housekeeper - Grand Central in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hastings Hotels Group Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hastings Hotels Group Limited
Don't be shy about reaching out to Hastings Hotels Group Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Head Housekeeper - Grand Central in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hastings Hotels Group Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hastings Hotels Group Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
