At a Glance
- Tasks: Coordinate freight deliveries, support customers, and resolve service issues.
- Company: Hastings Freight, a customer-focused logistics company.
- Benefits: Full training provided, supportive team environment, and career development opportunities.
- Other info: Opportunity to improve processes and enhance service levels.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Two years of customer service experience and strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
Hastings Freight is seeking a proactive, customer-focused Operations Team Member to coordinate freight deliveries and collections, support customers, and help maintain excellent service levels.
Full training and support will be provided.
Key responsibilities Coordinate freight deliveries and collections using internal systems.
Keep customers, depots and colleagues informed; resolve enquiries, complaints and service issues by phone and email.
Process bookings, network queries, PODs, exceptions and damage cases accurately.
Support service, response-time and accuracy targets, and contribute to process improvements.
What youll need At least two years customer service experience, including support by phone and email.
Strong written and verbal communication, organisation and attention to detail.
Confidence using comput...
Operations Team Member employer: Hastings Freight
Hastings Freight is an excellent employer that prioritises employee development and a supportive work culture, making it an ideal place for those looking to grow in the logistics sector. With comprehensive training provided and a focus on teamwork, employees can thrive in a dynamic environment while contributing to exceptional customer service. Located in a vibrant area, the company offers unique advantages such as easy access to transport links and a collaborative atmosphere that fosters innovation and efficiency.
